Emergency Department Patient Access Coordinator

Northern Care Alliance NHS Foundation Trust; Salford; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Northern Care Alliance NHS Foundation Trust is seeking a friendly, professional Reception & Registration Assistant to join the Emergency Department team in Salford. You will greet patients, relatives and visitors, manage enquiries, and support clinicians in delivering a high-quality service.

The role involves 24/7 shifts, including unsociable hours, weekends and public holidays, with duties such as appointment bookings, information provision and interpreter coordination as part of a supportive

Aufgaben

• Register patients and update demographic details using National Spine and IT systems.
• Discharge patients and arrange follow-up or outpatient appointments.
• Prepare admission paperwork and related documentation.
• Receive, check and process patient investigations for clinician review or filing.
• Direct patients to clinical areas and assist those who are injured or unwell.
• Support patients with general enquiries, communication needs and transport arrangements.
• Arrange interpreter services for language barriers attending the GP Out-of-Hours service.
• Provide advice on appointments and local services.
• Alert the triage nurse to concerns in waiting areas.
• Handle calls from patients and carers regarding healthcare concerns.

Jobbeschreibung

Northern Care Alliance NHS Foundation Trust is seeking a friendly, professional Reception & Registration Assistant to join the Emergency Department team in Salford. You will greet patients, relatives and visitors, manage enquiries, and support clinicians in delivering a high-quality service.

The role involves 24/7 shifts, including unsociable hours, weekends and public holidays, with duties such as appointment bookings, information provision and interpreter coordination as part of a supportive