A&E Receptionist

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a friendly, professional Reception & Registration Assistant to join the Emergency Department team in Salford. You will greet patients, relatives and visitors, manage enquiries, and support clinicians in delivering a high-quality service.

The role involves 24/7 shifts, including unsociable hours, weekends and public holidays, with duties such as appointment bookings, information provision and interpreter coordination as part of a supportive

Responsibilities

• Register patients and update demographic details using National Spine and IT systems.
• Discharge patients and arrange follow-up or outpatient appointments.
• Prepare admission paperwork and related documentation.
• Receive, check and process patient investigations for clinician review or filing.
• Direct patients to clinical areas and assist those who are injured or unwell.
• Support patients with general enquiries, communication needs and transport arrangements.
• Arrange interpreter services for language barriers attending the GP Out-of-Hours service.
• Provide advice on appointments and local services.
• Alert the triage nurse to concerns in waiting areas.
• Handle calls from patients and carers regarding healthcare concerns.

Job description

An opportunity has arisen to work as part of the Emergency Department team, delivering a friendly, confidential, efficient, and professional reception and registration service for patients, relatives, and visitors.

The role involves managing a wide range of face‑to‑face and telephone enquiries from clinical staff, patients, relatives, GPs, and external agencies, providing accurate information and general advice as required.

A broad range of administrative and clerical duties will be undertaken to support the smooth running of the department. As the reception service operates 24 hours a day, 7 days a week, you will be required to work flexible shifts, including unsociable hours, weekends, and public holidays. Staff may also be called upon to support the department during major incidents.

Patient Reception & Registration

• Receive and register patients, ensuring demographic details are accurate and updated using the National Spines service and relevant IT systems.


• Discharge patients and arrange follow‑up or outpatient appointments within agreed timescales.


• Prepare admission paperwork and associated documentation.


• Receive, check, and process patient investigations, ensuring they are reviewed by clinicians or filed appropriately.


• Direct patients to clinical areas and provide assistance to those who are injured, unwell, or have mobility needs.


• Support patients with general enquiries, communication needs, and transport arrangements.


• Arrange interpreter services for patients with language barriers attending the GP Out‑of‑Hours (OOH) service.


• Provide advice to patients and relatives regarding appointments and local services.


• Alert the triage nurse to any concerns about patients in the waiting area.


• Handle calls from patients, relatives, and carers regarding healthcare concerns, relaying information to clinical staff.

GP Out‑of‑Hours (OOH) Patient Care

• Support patient care from the moment a call is received from NHS 111 until clinical assessment begins, either by phone or face‑to‑face.


• Inform patients of delays to GP OOH appointments or home visits.


• Liaise with external services when required to support patient care.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For further details / informal visits contact: Name: Louise Ferendenus Job title: Support Manager Email address: [e-mail] Telephone number: 0161 206 7420

Nicola Sweeney - Reception Supervisor 0161 206 2204