A&E Receptionist — Fast, Friendly Patient Access

Salford Royal NHS Foundation Trust; Salford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is hiring an A&E Receptionist to deliver a friendly, confidential, efficient reception and registration service for patients and visitors in the Emergency Department.

You will handle face-to-face and phone enquiries, use National Spine and NHS IT systems to register patients, arrange appointments, and support the triage and care pathways. The role requires flexible shifts, including weekends and holidays, within a busy NHS environment.

Responsibilities

• Receive and register patients using the National Spine and NHS IT systems.
• Discharge patients and arrange follow-up or outpatient appointments.
• Prepare admission paperwork and related documentation.
• Receive, check and process patient investigations for clinician review or filing.
• Direct patients to clinical areas and assist those with mobility needs.
• Support patients with general enquiries, communication needs and transport arrangements.
• Arrange interpreter services for patients with language barriers attending GP Out-of-Hours service.
• Provide advice to patients and relatives regarding appointments and local services.
• Alert the triage nurse to concerns about patients in waiting area.
• Handle calls from patients and carers regarding healthcare concerns.
• Support patient care from NHS 111 to clinical assessment, by phone or face-to-face.
• Inform patients of delays to GP OOH appointments or home visits.
• Liaise with external services to support patient care.

Skills

Customer service

Communication

IT systems

NHS knowledge

Tools

NHS Spine

NHS IT systems

Job description

Northern Care Alliance NHS Foundation Trust is hiring an A&E Receptionist to deliver a friendly, confidential, efficient reception and registration service for patients and visitors in the Emergency Department.

You will handle face-to-face and phone enquiries, use National Spine and NHS IT systems to register patients, arrange appointments, and support the triage and care pathways. The role requires flexible shifts, including weekends and holidays, within a busy NHS environment.