Emergency Department Admin and Receptionist

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 21,000 - 26,000; Full time

Job summary

A prominent NHS Trust in York is seeking a compassionate Administrator/Receptionist for the Emergency Department. This role requires a proactive, organized individual to manage patient registration and provide a courteous front-of-house service. The position offers flexible working hours and access to various employee benefits, including an NHS Pension and professional development opportunities.

Benefits

Access to NHS Pension Scheme

Generous holiday allowance

Various types of paid and unpaid leave

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Proactive and organized approach.
• Compassionate in dealing with patients.
• Ability to manage telephone and in-person enquiries professionally.

Responsibilities

• Welcoming and registering patients attending the Emergency Department.
• Delivering a courteous and efficient front-of-house service.
• Supporting the wider admin team with clerical tasks as directed.

Job description

A Vacancy at York and Scarborough Teaching Hospitals NHS Foundation Trust.

Join Our Frontline Team in a Vital Administrative Role!

We’re excited to offer a fantastic opportunity for a proactive, organised, and compassionate Administrator/Receptionist (Band 3) to join our dedicated team in the Emergency Department at Scarborough Hospital.

This is a great time to become part of a dynamic and forward-thinking team.

This role requires flexible working

Responsibilities

• Welcoming and registering patients attending the Emergency Department.
• Delivering a courteous and efficient front-of-house service.
• Managing telephone and in-person enquiries with professionalism and discretion.
• Supporting the wider admin team with clerical tasks as directed.
• Adhering to departmental procedures and guidelines to ensure smooth day-to-day running.

Trust Information Pack:

https://yorkhospitals.pagetiger.com/hdjgxd

Our Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

This advert closes on Monday 1 Dec 2025