Emergency Care Front Desk & Patient Concierge

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 20,000 - 23,000; Full time

Job summary

The SDEC receptionist at Betsi Cadwaladr University Health Board provides an efficient front-line service for the Same Day Emergency Care Unit within the Emergency Quadrant. You will deliver high-quality customer care to patients, relatives and carers while working as part of a multidisciplinary team.

Applicants should have good education, be adaptable and possess strong organisational and communication skills. WPAS/Symphony knowledge is desirable; full training will be provided where needed.

Qualifications

• Previous receptionist/administrative experience is desirable.
• Excellent communication skills and ability to handle sensitive information.
• Good organisational skills and a flexible, positive attitude.
• Knowledge of WPAS and Symphony is desirable but training will be provided.

Responsibilities

• Provide efficient front-line reception for the Same Day Emergency Care Unit.
• Deliver high standard of customer care to patients, relatives and carers.
• Maintain strict confidentiality and work with a multidisciplinary team.

Skills

Communication skills

Confidentiality

Customer service

Tools

WPAS

Symphony

Job description

The SDEC receptionist at Betsi Cadwaladr University Health Board provides an efficient front-line service for the Same Day Emergency Care Unit within the Emergency Quadrant. You will deliver high-quality customer care to patients, relatives and carers while working as part of a multidisciplinary team.

Applicants should have good education, be adaptable and possess strong organisational and communication skills. WPAS/Symphony knowledge is desirable; full training will be provided where needed.