SDEC Receptionist

Betsi Cadwaladr University Health Board; Wales; Vor Ort; GBP 20.000 - 23.000; Vollzeit

Zusammenfassung

The SDEC receptionist at Betsi Cadwaladr University Health Board provides an efficient front-line service for the Same Day Emergency Care Unit within the Emergency Quadrant. You will deliver high-quality customer care to patients, relatives and carers while working as part of a multidisciplinary team.

Applicants should have good education, be adaptable and possess strong organisational and communication skills. WPAS/Symphony knowledge is desirable; full training will be provided where needed.

Qualifikationen

• Previous receptionist/administrative experience is desirable.
• Excellent communication skills and ability to handle sensitive information.
• Good organisational skills and a flexible, positive attitude.
• Knowledge of WPAS and Symphony is desirable but training will be provided.

Aufgaben

• Provide efficient front-line reception for the Same Day Emergency Care Unit.
• Deliver high standard of customer care to patients, relatives and carers.
• Maintain strict confidentiality and work with a multidisciplinary team.

Kenntnisse

Communication skills

Confidentiality

Customer service

Tools

WPAS

Symphony

Jobbeschreibung

The SDEC receptionist is responsible for providing an efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant. You are expected to deliver a high standard of customer care to a wide range of client groups including, patients, relatives and their carers whilst working as part of a multi-disciplinary team.

By the nature of the duties the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills. This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.

Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the \"Disability Confident Employer\" scheme.