Emergency Call Taker — Calm, First-Responder

South Central Ambulance Service NHS Foundation Trust; Winchester; On-site; GBP 18,000 - 31,000; Full time

Benefits offered by this job

NHS benefits

27–33 days annual leave (pro rata)

NHS pension

Free parking

Employee Assistance Programme

Full-time & part-time shifts available

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker to be the first point of contact for callers in crisis. Based at the Emergency Operations Centre in Otterbourne, Hampshire, you will remain calm under pressure and guide callers through critical situations.

The role is on-site with no remote working, starting at £13.17 per hour with uplifts for weekends and bank holidays. Training courses begin from February 2027, and full NHS benefits are provided.

Qualifications

• Compassion, confidence and clear communication are essential.
• Resilience and a genuine desire to help others are important assets.
• No prior medical experience is required, but you must be 18+ and able to work in the UK.

Responsibilities

• Be the first point of contact for emergency callers and provide calm, professional assistance.
• Ask the right questions, provide reassurance, and support callers through critical situations.

Skills

Compassion

Confidence

Clear communication

Resilience

Desire to help others

Job description

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker to be the first point of contact for callers in crisis. Based at the Emergency Operations Centre in Otterbourne, Hampshire, you will remain calm under pressure and guide callers through critical situations.

The role is on-site with no remote working, starting at £13.17 per hour with uplifts for weekends and bank holidays. Training courses begin from February 2027, and full NHS benefits are provided.