999 Emergency Call Taker — Calm, Compassionate Dispatcher

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS benefits

27-33 days annual leave

Free parking

Employee Assistance Programme

Job summary

South Central Ambulance Service NHS Foundation Trust in Bicester is seeking an Emergency Call Taker for full-time work at the Emergency Operations Centre. The role includes a comprehensive training journey and working shifts that support critical emergency response.

Applicants should have GCSEs including English and be comfortable with computerised systems. Benefits include NHS support, leave, and parking. Salary is paid pro rata with a closing date of 18 October 2026.

Qualifications

• Experience in a customer-focused environment is preferred.
• Ability to use a computerised system and work rotating shifts.

Responsibilities

• This role involves on-site work at the Emergency Operations Centre in Bicester.
• Full training programme with classroom sessions and coaching shifts.
• Attendance is mandatory throughout the training programme; full-time hours.

Skills

Communication skills

Customer service

Education

GCSEs including English

Job description

South Central Ambulance Service NHS Foundation Trust in Bicester is seeking an Emergency Call Taker for full-time work at the Emergency Operations Centre. The role includes a comprehensive training journey and working shifts that support critical emergency response.

Applicants should have GCSEs including English and be comfortable with computerised systems. Benefits include NHS support, leave, and parking. Salary is paid pro rata with a closing date of 18 October 2026.