Emergency 999 Call Handler & Resolution Officer

MERSEYSIDE POLICE

Bromborough

On-site

GBP 27,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

25 days annual leave (pro‑rated)

Training and development support

Job summary

Merseyside Police in Bridle Road is hiring a Contact Resolution Officer. You will be the first point of contact for emergency and non‑emergency calls, gathering information and providing reassurance to help resolve issues or support officers.

This role requires excellent communication, empathy, and the ability to stay calm under pressure. The position offers training, a clear progression through shift patterns, and a salary starting at £27,204 to £29,859, pro rata for part-time hours, with

Qualifications

Strong communication and interpersonal skills.
Ability to remain calm and composed in high‑pressure situations.
Empathy and the ability to provide reassurance to callers.
Computer skills and the ability to input data accurately.
Flexibility to work various shifts, including nights, weekends and public holidays.

Responsibilities

Be the first point of contact for emergency and non‑emergency calls.
Obtain accurate information and provide reassurance to callers to resolve issues or support officers.
Support police officers by enabling effective incident handling.
Receive training and skill development to perform duties to the best of your ability.
Work across shifts, including evenings, nights, weekends and public holidays.