24/7 Contact Officer - Emergency Call Handler

Dorset Police; Exeter; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Local Government Pension Scheme

Subsidised gym membership

Blue Light Card discounts

Group insurance scheme

Free parking at many sites

Employee Assistance Programme

Job summary

Devon & Cornwall Police is recruiting for Contact Officers to join the Contact Resolution Centres in Plymouth and Exeter. You will be the first point of contact for the public, handling emergency and non-emergency calls with professionalism and empathy.

You will gather vital information quickly, provide reassurance, and help determine appropriate responses in a fast-paced environment. The role requires resilience, strong communication skills, and the ability to work both within a team and

Qualifications

• Excellent verbal and written communication skills.
• Able to remain calm and professional in challenging situations.
• Able to multitask and make decisions under pressure.
• Demonstrates resilience, emotional maturity and commitment to public service.

Responsibilities

• Answer emergency and non-emergency telephone calls from members of the public.
• Accurately gather, assess, and record information from callers.
• Provide reassurance, support, and professional advice where appropriate.
• Identify risks and prioritise incidents effectively.
• Work closely with operational colleagues to ensure the appropriate response is provided.
• Maintain high standards of accuracy and professionalism when handling sensitive information.

Skills

Confident communicator

Customer service

Calm under pressure

Multitasking

Teamwork

Adaptability

Empathy

Strong IT skills

Tools

IT skills

Job description

Devon & Cornwall Police is recruiting for Contact Officers to join the Contact Resolution Centres in Plymouth and Exeter. You will be the first point of contact for the public, handling emergency and non-emergency calls with professionalism and empathy.

You will gather vital information quickly, provide reassurance, and help determine appropriate responses in a fast-paced environment. The role requires resilience, strong communication skills, and the ability to work both within a team and