Emergency 999 Call Dispatcher — Calm Crisis Support

Blue Arrow; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

Blue Arrow in Norwich is seeking an Emergency 999 call handler to join their contact centre team. You will handle high-pressure calls, record information accurately and provide calm, clear communication under stressful circumstances.

The role requires excellent listening skills, the ability to prioritise tasks, and the resilience to work rotating day and night shifts, including weekends. Training and ongoing support are provided within a high-performance environment.

Qualifications

• Excellent listening skills and ability to record information accurately.
• Strong verbal and written communication under pressure.
• Ability to prioritise and multitask in a fast-paced environment.
• Calm composure when handling distressing emergency calls.
• Willingness to work day and night shifts, including weekends.

Responsibilities

• Handle 999 emergency calls with composure and empathy.
• Record accurate caller information and update systems promptly.
• Prioritise tasks and manage multiple calls simultaneously.
• Work within a high-performance team to ensure timely responses.
• Maintain calm and provide clear directions during crises.
• Support others during times of crisis during emergency calls.

Skills

Excellent listening skills

Effective verbal and written comms

Remain calm under pressure

Prioritise multiple tasks

Accurate information recording

Job description

Blue Arrow in Norwich is seeking an Emergency 999 call handler to join their contact centre team. You will handle high-pressure calls, record information accurately and provide calm, clear communication under stressful circumstances.

The role requires excellent listening skills, the ability to prioritise tasks, and the resilience to work rotating day and night shifts, including weekends. Training and ongoing support are provided within a high-performance environment.