24/7 Emergency Contact & Control Operator

Gwent Police; Cwmbran; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Employee Assistance programme

On-site gym

Cycle to Work Scheme

Hybrid/Agile working

Flexible working opportunities

Local government pension scheme

Job summary

Gwent Police is seeking a dedicated Force Contact & Control First Response Operator to handle 999 and 101 calls, gathering essential information and guiding the right response. The role emphasizes empathy, resilience, and professional communication in fast-paced incidents.

You will coordinate resources, assist frontline officers, and ensure victims are supported while contributing to public safety and successful outcomes.

Qualifications

• Excellent communication and listening skills.
• Remains calm and focused under pressure.
• Can assess information quickly and make sound decisions.
• Demonstrates empathy, professionalism, and resilience.
• Thrives in a fast-paced environment.

Responsibilities

• Handle emergency (999) and non-emergency (101) calls and provide reassurance and information.
• Gather critical details, assess risk, and ensure appropriate response.
• Coordinate police resources and monitor officer safety.
• Act as the initial investigator by collecting sufficient information for cases.
• Keep victims updated and support wider public safety.

Skills

Excellent communication

Calm under pressure

Quick information assessment

Empathy

Decision making

Public service mindset

Job description

Gwent Police is seeking a dedicated Force Contact & Control First Response Operator to handle 999 and 101 calls, gathering essential information and guiding the right response. The role emphasizes empathy, resilience, and professional communication in fast-paced incidents.

You will coordinate resources, assist frontline officers, and ensure victims are supported while contributing to public safety and successful outcomes.