Technical Support Engineer — Data Analytics & BI

Sigma; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time-off policy

Paid bonding time for new parents

Traditional and Roth 401(k)

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma is seeking a Technical Support Engineer to support its expanding global user base. This role involves resolving complex technical issues, collaborating with different teams, and optimizing service performance for customers.

Ideal candidates should have experience in data analytics support, strong SQL skills, and excel in communication. The company offers benefits like health insurance, equity, and a flexible time-off policy, creating a supportive environment for growth.

Qualifications

• Industry experience supporting enterprise products for data analytics.
• SQL proficiency with complex query techniques.
• Excellent communication and customer service skills.

Responsibilities

• Assist with diagnosis and resolution of complex technical issues.
• Develop tools and best practices for service optimization.
• Collaborate with cross-functional teams for user experience.

Skills

SQL proficiency

Data modeling concepts

Verbal and written communication skills

Collaboration skills

Trust building with customers

Education

Computer Science fundamentals

Experience supporting enterprise products for data analytics

Tools

Snowflake

Redshift

BigQuery

GCP

AWS

Job description

Sigma is seeking a Technical Support Engineer to support its expanding global user base. This role involves resolving complex technical issues, collaborating with different teams, and optimizing service performance for customers.

Ideal candidates should have experience in data analytics support, strong SQL skills, and excel in communication. The company offers benefits like health insurance, equity, and a flexible time-off policy, creating a supportive environment for growth.