EMEA Technical Account Manager, Payments & Integration

Primer; United Kingdom; Remote; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Fully remote

Share options

25 days holiday

Co-working space access

Company retreat

Home office stipend £500

Private Medical Insurance

Learning budget

Job summary

Primer is hiring for a technically focused role that acts as a bridge between merchants and Primer's engineering, product, and support teams. The role emphasizes proactive ownership, performance monitoring, and incident response within a payments context.

You will engage with merchants to optimize integrations, troubleshoot, and design solutions for new connectors and payment methods. This is a fully remote position with global reach.

Qualifications

• Deep, hands-on technical ability and the ability to read API logs and traces.
• Experience in a technical, merchant/customer-facing role in payments/fintech/e-commerce.
• Strong understanding of APIs, webhooks, and SDKs and the ability to explain technical flows to engineers and non-technical stakeholders.

Responsibilities

• Proactively monitor payment performance, merchant integration, and routing configuration; flag risk early.
• Debug complex integrations using logs, traces, and API behavior; involve Primer engineers when needed.
• Act as escalation contact during incidents affecting key merchants; communicate RCA and preventive recommendations.

Skills

Technical ability

Customer-facing experience

APIs

Webhooks

SDKs

SQL

Tools

SQL

Job description

Primer is hiring for a technically focused role that acts as a bridge between merchants and Primer's engineering, product, and support teams. The role emphasizes proactive ownership, performance monitoring, and incident response within a payments context.

You will engage with merchants to optimize integrations, troubleshoot, and design solutions for new connectors and payment methods. This is a fully remote position with global reach.