EMEA Strategic CSM - Enterprise SaaS & Equity

incident.io; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private medical insurance

Competitive annual leave

First Friday off every month

Enhanced pension

Meaningful equity

Unlimited AI spend

Generous parental leave

Two budgets for setup and self-invest

Job summary

incident.io seeks its first EMEA Strategic Customer Success Manager to define strategic success and become the trusted partner for how the world's largest enterprises run reliability.

You'll work with a handful of the biggest, most complex customers, guiding them from early deal involvement through adoption and expansion, aligning executive sponsors with our product and process improvements to reduce downtime and improve governance.

Qualifications

• Significant experience in Customer Success, Account Management or Technical Account Management for large enterprises.
• Experience managing strategic or Fortune 500-scale accounts in enterprise SaaS.

Responsibilities

• Work with a small number of largest, complex customers across global regions.
• Lead Executive Business Reviews and align leadership on shared goals.
• Define and execute on a strategic CS playbook for the EMEA region.

Skills

Customer Success

Account Management

Technical Account Management

Enterprise SaaS

Stakeholder management

Executive communication

Job description

incident.io seeks its first EMEA Strategic Customer Success Manager to define strategic success and become the trusted partner for how the world's largest enterprises run reliability.

You'll work with a handful of the biggest, most complex customers, guiding them from early deal involvement through adoption and expansion, aligning executive sponsors with our product and process improvements to reduce downtime and improve governance.