EMEA Strategic Customer Success Manager: Enterprise Growth

incident; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

Competitive annual leave

First Friday of every month off

Enhanced pension

Meaningful equity

Unlimited AI spend

Generous parental leave

Two budgets that have your back

Job summary

incident.io, the AI software reliability platform, is hiring its first EMEA Strategic Customer Success Manager. You’ll shape strategic success and become the trusted partner across large, global enterprises to embed incident.io as core to how they run reliability.

You’ll lead strategic engagements with CIO/CTO stakeholders, drive adoption and expansion, land first contracts, and build scalable playbooks with Sales, Solutions Engineering, Product and Support.

Qualifications

• Significant experience in Customer Success, Account Management or Technical Account Management with enterprise SaaS
• Proven ability to manage Fortune 500-scale accounts with multiple stakeholders
• Comfort with senior technical executives and SOC/IT leadership
• Strong commercial judgement and renewal/expansion experience

Responsibilities

• Lead strategic engagements with large, complex customers across the entire lifecycle
• Land initial strategic logos and craft business cases for expansion
• Run Executive Business Reviews and align with Sales, Solutions Engineering and Product
• Oversee onboarding, migrations and adoption across multiple business units and regions

Skills

Customer Success

Account Management

Technical Account Mgmt

Enterprise SaaS

Executive Stakeholders

Job description

incident.io, the AI software reliability platform, is hiring its first EMEA Strategic Customer Success Manager. You’ll shape strategic success and become the trusted partner across large, global enterprises to embed incident.io as core to how they run reliability.

You’ll lead strategic engagements with CIO/CTO stakeholders, drive adoption and expansion, land first contracts, and build scalable playbooks with Sales, Solutions Engineering, Product and Support.