EMEA Security Control Centre Controller - 4on/4off

ICTS (UK) Limited; London Borough of Hammersmith and Fulham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance Scheme

Discount shopping platform

Employee Assistance Program

Cycle to Work Scheme

Job summary

ICTS (UK) Limited in London is seeking an ESCC Controller to monitor, escalate, and report alarms across the EMEA region from the Hammersmith head office. You will work as part of a security team, handling CCTV, access control, and mass notification tools to ensure rapid incident response.

The role operates on a 4 on/4 off schedule (07:00–19:00 and 19:00–07:00). You will collaborate with Contract Management, ESCC Supervisors, and Analysts, maintain incident reports, and ensure adherence to SOPs

Qualifications

• Minimum 1 year experience in a National or Regional (EMEA) SOC environment.
• Experience with physical security systems including CCTV, Intrusion, Access Control, Social Listening platforms and media monitoring tools.
• Excellent English communication skills (verbal and written).
• Experience in supporting operational security management and decision making.
• Ability to work in a demanding, sometimes stressful environment and respond quickly to incidents.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Work with Contract Management, Security Systems & ESCC Supervisors and Intel Analysts to maintain operational efficiency.
• Create and manage incident reports per the Control Room Manual.
• Monitor incident alerts and respond per SOPs; report incidents across the EMEA region.
• Collate and report security intelligence to safeguard staff traveling to or based in the EMEA region.
• Troubleshoot and provide technical support for security systems hardware and software.
• Understand functions across all sites (Access control, CCTV, general business support).
• Support supervisors as required; adhere to company culture and values.
• Embrace new processes to meet evolving business needs.

Skills

SOC experience

CCTV systems

Access control

English language

Incident escalation

MS Office

Education

SIA Door Supervisor license

SIA CCTV license

FREC 3 / I/FPOS

ILM/CMI Level 3 Leadership

Tools

Mass notification platforms

Social listening platforms

Open-source media monitoring tools

Job description

ICTS (UK) Limited in London is seeking an ESCC Controller to monitor, escalate, and report alarms across the EMEA region from the Hammersmith head office. You will work as part of a security team, handling CCTV, access control, and mass notification tools to ensure rapid incident response.

The role operates on a 4 on/4 off schedule (07:00–19:00 and 19:00–07:00). You will collaborate with Contract Management, ESCC Supervisors, and Analysts, maintain incident reports, and ensure adherence to SOPs