Security Control Centre Operator — 4-on/4-off Day Shifts

Thames Water Ltd; Reading; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

24 days holiday increasing to 28

Contributory pension

Personal medical assessments

Performance-related pay

Benefits hub

Job summary

Thames Water Ltd is seeking an SCC Operative to monitor CCTV and alarms, triage incident reports, and support incident response from the Security Control Centre in Reading. You will assist with access control, ID management, and the ongoing maintenance of security systems 24/7.

The role requires NSV Counter-Terrorism Check clearance or willingness to undergo vetting; location Kemble Court, Reading, 4-on-4-off, 12-hour day shifts. Competitive salary and benefits offered.

Qualifications

• Operational experience in an SCC/AMC/ARC/SOC role.
• Experience using CCTV, alarms, and access control systems.
• Understanding of monitoring, response, emergency, and escalation procedures.
• Analytical and decisive with ownership of actions.
• Self-motivated, committed, and organized.

Responsibilities

• Monitor alarms and CCTV against procedures; ensure sites operate correctly.
• Triage incident reports to trigger correct responses.
• Provide security incident support to operational sites.
• Activate disaster recovery plans for the SCC.
• Manage the SCC working environment.
• Support system health checks and data/access requests with teams.
• Coordinate third-party contractor engagement for maintenance.
• Support continuous improvement and SCC upgrade projects.

Skills

Operational SCC experience

CCTV & security systems knowledge

Analytical and decisive

Ownership of actions

Self-motivated and organized

Job description

Thames Water Ltd is seeking an SCC Operative to monitor CCTV and alarms, triage incident reports, and support incident response from the Security Control Centre in Reading. You will assist with access control, ID management, and the ongoing maintenance of security systems 24/7.

The role requires NSV Counter-Terrorism Check clearance or willingness to undergo vetting; location Kemble Court, Reading, 4-on-4-off, 12-hour day shifts. Competitive salary and benefits offered.