ESCC Controller

ICTS (UK) Limited; London Borough of Hammersmith and Fulham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance Scheme

Discount shopping platform

Employee Assistance Program

Cycle to Work Scheme

Job summary

ICTS (UK) Limited in London is seeking an ESCC Controller to monitor, escalate, and report alarms across the EMEA region from the Hammersmith head office. You will work as part of a security team, handling CCTV, access control, and mass notification tools to ensure rapid incident response.

The role operates on a 4 on/4 off schedule (07:00–19:00 and 19:00–07:00). You will collaborate with Contract Management, ESCC Supervisors, and Analysts, maintain incident reports, and ensure adherence to SOPs

Qualifications

• Minimum 1 year experience in a National or Regional (EMEA) SOC environment.
• Experience with physical security systems including CCTV, Intrusion, Access Control, Social Listening platforms and media monitoring tools.
• Excellent English communication skills (verbal and written).
• Experience in supporting operational security management and decision making.
• Ability to work in a demanding, sometimes stressful environment and respond quickly to incidents.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Work with Contract Management, Security Systems & ESCC Supervisors and Intel Analysts to maintain operational efficiency.
• Create and manage incident reports per the Control Room Manual.
• Monitor incident alerts and respond per SOPs; report incidents across the EMEA region.
• Collate and report security intelligence to safeguard staff traveling to or based in the EMEA region.
• Troubleshoot and provide technical support for security systems hardware and software.
• Understand functions across all sites (Access control, CCTV, general business support).
• Support supervisors as required; adhere to company culture and values.
• Embrace new processes to meet evolving business needs.

Skills

SOC experience

CCTV systems

Access control

English language

Incident escalation

MS Office

Education

SIA Door Supervisor license

SIA CCTV license

FREC 3 / I/FPOS

ILM/CMI Level 3 Leadership

Tools

Mass notification platforms

Social listening platforms

Open-source media monitoring tools

Job description

4 on 4 off, days and nights, 07:00 - 19:00 and 19:00 - 07:00

Location

Hammersmith, London

£18.58 per hour

Summary of role:

The EMEA Security Control Centre (ESCC) - Controller is based in the EMEA head office in Hammersmith, London. Working as part of a team, you are responsible for delivering effective incident monitoring, escalation, and reporting across the region. The ESCC Controller will provide expert monitoring, response, and resolution of all EMEA alarms, CCTV and access control systems. Proficient in using mass notification platforms; social media listening and open-source media monitoring tools, along with other Security, management & reporting tools.

Main responsibilities:

Relationship Management;

• Work closely with the Contract Management, Security Systems & ESCC Supervisors and Intel Analysts to maintain maximum operational efficiency and expertise.
• You must be an effective team player

Operations Management;

• Maintain and enhance the standard of the Security Team through outstanding service
• Create and manage incident reports in accordance with the Control Room Manual
• Monitor and manage incident alert and response platforms in order to Identify, establish, assess and escape according to established SOPs
• Report incidents throughout the EMEA region as per SOPs
• Collate and report on security related intelligence to safeguard all staff members that are traveling to or are based in the EMEA region
• Troubleshooting and technical support of security systems hardware and software
• Have a full understanding of the functions covered at all sites, not limited to Access control, physical security, CCTV, General Business Support
• Support the supervisors when required
• Adhere to company culture and core values
• Embrace new processes to reflect current and future business needs

Other Duties;

• Be aware of policy and procedures owned and changed from time to time by ICTS
• Be aware of policy and procedures owned and changed from time to time by the client.
• Carry out any additional duties requested by operational management.

Required skills & Experience

• Must have at LEAST 1 years' experience of working in a National or Regional (EMEA) SOC environment
• Experience in the use of physical security systems, not limited to CCTV, Intrusion Detection systems, Electronic Access Control, Social Listening platforms, mainstream media and regional mass message notification platforms.
• Excellent interpersonal and communication skills with an excellent command of the English language both verbal and written
• Experience in supporting operational security management & decision making
• The ability to work effectively in a demanding and at times, stressful environment
• A flexible approach and be comfortable responding quickly to developing security incidents
• A methodical, structured approach to incident escalation, management, resolution and reporting
• Ability to work under own initiative
• Proficient in the use of the Microsoft Office package; Word, Excel, Outlook, PowerPoint
• An understanding and commitment to Equality, Diversity & Inclusion Teams

Qualifications & Licences

• SIA Door Supervisor license & SIA Public Surveillance (CCTV) license
• FREC 3 or I/FPOS certificate
• ILM/CMI Level 3 Leadership qualification or similar

Site Specific Information

This position is 4 on 4 off, days and nights, 07:00 - 19:00 and 19:00 - 07:00

Full training, uniform (if applicable) and health and safety equipment are provided, and you will also have access to:

• * Health Insurance Scheme
• * Discount shopping platform
• * Employee Assistance Program
• * Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.