EMEA Security Control Centre Lead (24/7)

ICTS UK Ltd; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

ICTS UK Ltd is seeking an EMEA Security Control Centre Supervisor to oversee daily ESCC operations across the EMEA region. You will manage incident responses, supervise ESCC Controllers, and drive adherence to policies while delivering high-quality security service.

You will mentor staff, coordinate 24/7 incident handling, and liaise with security leadership to sustain robust crisis management and travel risk controls.

Qualifications

• Proven supervisory experience in a security operations centre within a multinational organisation.

Responsibilities

• Oversee ESCC daily operations and incident responses across the EMEA region.
• Provide guidance, training and supervision to ESCC operators.
• Maintain policies, procedures and high customer service standards.
• Coordinate out-of-hours security team operations and emergency procedures.
• Report incidents and security intelligence to stakeholders in a timely manner.

Skills

Supervisory experience

CCTV systems

Intrusion detection

Access control

Incident management

Microsoft Office

English communication

Emergency response

Education

SIA Licence (Door Supervisor & Public Surveillance)

First Aid at Work

ILM/CMI Level 3 Leadership

Tools

Genetec

Lenel On-Guard

EVERBRIDGE

Dataminr

Job description

ICTS UK Ltd is seeking an EMEA Security Control Centre Supervisor to oversee daily ESCC operations across the EMEA region. You will manage incident responses, supervise ESCC Controllers, and drive adherence to policies while delivering high-quality security service.

You will mentor staff, coordinate 24/7 incident handling, and liaise with security leadership to sustain robust crisis management and travel risk controls.