EMEA Salesforce Lead: Data-Driven Sales Ops

Johnson Controls; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career progression and professional发展

Collaborative working environment

Exposure to regional and global initi

Access to leading CRM technologies

Wellbeing programmes and pension

Job summary

Johnson Controls seeks an EMEA Salesforce Lead to drive Salesforce adoption and governance across the regional sales organisation. You will partner with sales leaders to optimise processes, develop dashboards, and deliver insights to enable strategic decisions.

You will lead cross-functional efforts, ensure data quality, and enable training to maximise tool utilisation. This role combines operations, CRM leadership, and continuous improvement within a global tech-enabled environment.

Qualifications

• Minimum 6 years of experience in Salesforce administration, sales operations, CRM management, or a related field.
• Strong understanding of Salesforce CRM functionality, reporting, and analytics.
• Experience supporting sales organisations within a multi-country or regional environment.
• Advanced analytical skills with the ability to translate data into business insights.
• Experience creating dashboards, reports, and performance metrics.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead Salesforce adoption, governance, and best practices across the EMEA region.
• Act as the primary point of contact for Salesforce-related processes, enhancements, and user support.
• Partner with sales leadership to optimise sales processes and improve operational efficiency.
• Develop and maintain dashboards, reports, and KPIs that provide visibility into business performance.
• Analyse sales and pipeline data to identify trends, opportunities, and areas for improvement.
• Drive data quality initiatives and ensure the integrity of Salesforce information; support sales forecasting, territory planning, and performance tracking.
• Collaborate with global teams on Salesforce enhancements, deployments, and system improvements.
• Deliver training, guidance, and user enablement programmes to maximise tool utilisation.
• Identify and implement continuous improvement opportunities across sales operations and technology platforms.

Skills

Salesforce administration

Sales operations

CRM management

Advanced analytical skills

Dashboards and KPIs

Stakeholder management

Communication skills

Problem-solving

Education

University degree

Tools

Salesforce CRM

Business Intelligence tools

Data visualization tools

Job description

Johnson Controls seeks an EMEA Salesforce Lead to drive Salesforce adoption and governance across the regional sales organisation. You will partner with sales leaders to optimise processes, develop dashboards, and deliver insights to enable strategic decisions.

You will lead cross-functional efforts, ensure data quality, and enable training to maximise tool utilisation. This role combines operations, CRM leadership, and continuous improvement within a global tech-enabled environment.