Salesforce System Specialist

Johnson Controls; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career progression and professional发展

Collaborative working environment

Exposure to regional and global initi

Access to leading CRM technologies

Wellbeing programmes and pension

Job summary

Johnson Controls seeks an EMEA Salesforce Lead to drive Salesforce adoption and governance across the regional sales organisation. You will partner with sales leaders to optimise processes, develop dashboards, and deliver insights to enable strategic decisions.

You will lead cross-functional efforts, ensure data quality, and enable training to maximise tool utilisation. This role combines operations, CRM leadership, and continuous improvement within a global tech-enabled environment.

Qualifications

• Minimum 6 years of experience in Salesforce administration, sales operations, CRM management, or a related field.
• Strong understanding of Salesforce CRM functionality, reporting, and analytics.
• Experience supporting sales organisations within a multi-country or regional environment.
• Advanced analytical skills with the ability to translate data into business insights.
• Experience creating dashboards, reports, and performance metrics.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead Salesforce adoption, governance, and best practices across the EMEA region.
• Act as the primary point of contact for Salesforce-related processes, enhancements, and user support.
• Partner with sales leadership to optimise sales processes and improve operational efficiency.
• Develop and maintain dashboards, reports, and KPIs that provide visibility into business performance.
• Analyse sales and pipeline data to identify trends, opportunities, and areas for improvement.
• Drive data quality initiatives and ensure the integrity of Salesforce information; support sales forecasting, territory planning, and performance tracking.
• Collaborate with global teams on Salesforce enhancements, deployments, and system improvements.
• Deliver training, guidance, and user enablement programmes to maximise tool utilisation.
• Identify and implement continuous improvement opportunities across sales operations and technology platforms.

Skills

Salesforce administration

Sales operations

CRM management

Advanced analytical skills

Dashboards and KPIs

Stakeholder management

Communication skills

Problem-solving

Education

University degree

Tools

Salesforce CRM

Business Intelligence tools

Data visualization tools

Job description

What You Will Do

As the EMEA Salesforce Lead, you will be responsible for driving the adoption, optimisation, and effective use of Salesforce across the EMEA sales organisation. Acting as a trusted partner to sales leaders and commercial teams, you will provide expertise on sales tools, processes, and technologies to maximise productivity and business performance. You will leverage data, reporting, and analytics to deliver actionable insights, improve visibility of sales activities, and support strategic decision-making. This role combines sales operations, CRM leadership, stakeholder engagement, and continuous improvement to ensure Salesforce delivers maximum value to the business.

What We Offer

• Competitive salary and comprehensive benefits package
• Opportunities for career progression and professional development
• Collaborative and inclusive working environment
• Exposure to regional and global business initiatives
• Access to industry‑leading sales and CRM technologies
• Employee wellbeing and assistance programmes
• Pension scheme and additional employee benefits

How You Will Do It

• Lead Salesforce adoption, governance, and best practices across the EMEA region
• Act as the primary point of contact for Salesforce‑related processes, enhancements, and user support
• Partner with sales leadership to optimise sales processes and improve operational efficiency
• Develop and maintain dashboards, reports, and KPIs that provide visibility into business performance
• Analyse sales and pipeline data to identify trends, opportunities, and areas for improvement
• Drive data quality initiatives and ensure the integrity of Salesforce informationSupport sales forecasting, territory planning, and performance tracking activities
• Collaborate with global teams on Salesforce enhancements, deployments, and system improvements
• Deliver training, guidance, and user enablement programmes to maximise tool utilisation
• Identify and implement continuous improvement opportunities across sales operations and technology platforms

What We Are Looking For

Required

• University degree or an equivalent combination of education and experience
• Minimum 6 years of experience in Salesforce administration, sales operations, CRM management, or a related field
• Strong understanding of Salesforce CRM functionality, reporting, and analytics
• Experience supporting sales organisations within a multi‑country or regional environmentAdvanced analytical skills with the ability to translate data into business insights
• Experience creating dashboards, reports, and performance metrics
• Strong stakeholder management and communication skills
• Excellent problem‑solving abilities and attention to detail
• Ability to manage multiple priorities and deliver results in a fast‑paced environment

Preferred

• Salesforce Administrator certification or equivalent qualification
• Experience working within a complex global matrix organisation
• Knowledge of sales forecasting, pipeline management, and territory planning
• Experience with business intelligence and data visualisation tools
• Project management or continuous improvement experience

About Us

At Johnson Controls, we transform the environments where people live, work, learn, and play. From optimising building performance to improving safety, security, and sustainability, our global team is committed to creating smarter, healthier, and more sustainable spaces. Through innovation, digital technologies, and operational excellence, we help our customers achieve their goals while delivering exceptional experiences. Join us and be part of a team shaping the future of intelligent buildings and connected solutions worldwide.