EMEA Sales Manager — Customer Growth & Retention

Hibob Inc.; United Kingdom; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Company share options plan

Health insurance & wellbeing allowance

Annual vision allowance

Annual UnMind subscription

Travel support

Hybrid working from day 1

Home office setup allowance

Remote work up to 2 months/year

Bob balance days

Job summary

HiBob is seeking a Sales Manager of Customer Growth for EMEA to own long-term commercial success and partner value for existing customers. You will lead and develop a dedicated team of Account Managers and Renewal Managers to expand HiBob's product footprint and drive top-tier retention rates.

This leadership role requires balancing renewal optimisation with new expansion opportunities, using data-driven strategies to maximize deal size and velocity across the region.

Qualifications

• 4+ years of progressive SaaS Account Management experience with a growing portfolio.
• 3+ years leading an Account Management team with impact on growth & retention.
• Experience with MEDDPICC methodology (2+ years).
• Experience using Clari for forecasting and Salesforce; other sales tech competencies.
• Experience creating and driving adoption of AI-driven tools to enhance prospecting and outreach.
• Expertise in value-led selling and product bundling strategies.
• Solid understanding of SaaS sales cycles, forecasting, and pipeline management.
• Excellent communication skills with GTM executives.

Responsibilities

• Lead Net Revenue Retention (NRR) and ARR growth across all customer segments in EMEA.
• Evolve HiBob’s commercial model with AI-driven insights and growth strategies.
• Build, coach, and empower a high-performing team with a Hunt and Harvest mindset.
• Maintain forecasting accuracy and pipeline health using Salesforce and Clari under MEDDPICC.
• Collaborate with Customer Success, Product, and Marketing to reduce churn and unlock growth opportunities.

Skills

SaaS Account Management

Account Management leadership

MEDDPICC

Clari & Salesforce

AI-driven tools adoption

Value-led selling

Forecasting & pipeline

Executive communication

Tools

Salesforce

Clari

Job description

HiBob is seeking a Sales Manager of Customer Growth for EMEA to own long-term commercial success and partner value for existing customers. You will lead and develop a dedicated team of Account Managers and Renewal Managers to expand HiBob's product footprint and drive top-tier retention rates.

This leadership role requires balancing renewal optimisation with new expansion opportunities, using data-driven strategies to maximize deal size and velocity across the region.