Head of Customer Growth & Expansion (EMEA)

Mosaic.tech; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

HiBob is seeking a Sales Manager of Customer Growth to own the long-term commercial success for existing customers across EMEA. You will lead and develop a dedicated team of Account Managers and Renewal Managers, focusing on expanding HiBob's product footprint and delivering world-class retention rates.

You will implement data-driven strategies to maximise deal size and velocity, ensuring customers realise value from HiBob and driving sustainable growth across EMEA.

Qualifications

• 4+ years of progressive SaaS Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts.
• 3+ Proven experience managing an Account Management team with a successful impact on growth & retention target attainment.
• Required experience of at least 2 years with the MEDDPICC sales methodology.
• Experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
• Demonstrated experience with AI-driven tools to enhance prospecting, qualification, and scalable outreach.
• Expertise in driving sales through value-led selling and product bundling strategies.
• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
• Excellent communication skills with the ability to present to GTM executives.

Responsibilities

• Lead Net Revenue Retention (NRR) and ARR growth across all customer segments in EMEA.
• Evolve HiBob’s commercial model with AI-driven insights and innovative sales strategies that accelerate deal volume, size, and velocity.
• Build, coach, and empower a high-performing team with a Hunt and Harvest mindset and alignment to leadership codes.
• Maintain forecasting accuracy and pipeline health through Salesforce and Clari, ensuring MEDDPICC execution.
• Partner with Customer Success, Product, and Marketing to align on customer outcomes and reduce churn.

Skills

Account Management

MEDDPICC

Forecasting

Value-led selling

Leadership

Tools

Clari

Salesforce

Gong Engage

Outreach

LinkedIn Sales Navigator

Job description

HiBob is seeking a Sales Manager of Customer Growth to own the long-term commercial success for existing customers across EMEA. You will lead and develop a dedicated team of Account Managers and Renewal Managers, focusing on expanding HiBob's product footprint and delivering world-class retention rates.

You will implement data-driven strategies to maximise deal size and velocity, ensuring customers realise value from HiBob and driving sustainable growth across EMEA.