Implementation Specialist - EMEA

Linnworks; Greater London; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Remote & flexible working

Hybrid options in London or Chichester

Laptop & home office budget

Private Medical Insurance

Group Life Insurance

Headspace mental wellbeing

EAP 24/7 support

25 days holiday

Training & development

Job summary

Linnworks is seeking an Implementation Specialist to help onboard customers quickly, turning ambitious plans into working systems. You’ll work with a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems — fast.

Expect to think on your feet, test bold ideas, and iterate until you’ve found the formula that clicks for each customer. Remote-friendly with hybrid options in London or Chichester; strong communication and data

Qualifications

• Excellent written and verbal English language skills.
• Confident, clear communicator – comfortable running customer calls, status updates, and internal presentations.
• Strong organizational and time-management skills, with the ability to prioritize and switch between tasks under pressure.
• Decision-making and strategic thinking skills.
• Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers.
• A proactive, problem-solving mindset.
• Track record of strong performance in a previous role.
• At least 6-12 months in a customer-facing role (e.g. ecommerce operations, customer support, onboarding/implementation, account management, or product/development).
• Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment), or a background in e-commerce, SaaS, or a cloud application environment.

Responsibilities

• Turn onboarding plans into real, working systems for customers.
• Lead customer calls, provide status updates, and present progress to stakeholders.

Skills

English proficiency

Communication

Organizational skills

Decision-making

Team collaboration

Problem solving

Proactive mindset

Track record

Customer-facing experience

Tools

Salesforce

Asana

Office applications

Linnworks

Shopify

Amazon Seller Central

TikTok Shop

WooCommerce

Job description

Your Mission

Implementation Specialists are the difference between a customer’s first weeks with Linnworks and a lifetime of loyalty. You’ll join a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems — fast. Expect to think on your feet, test bold ideas, and iterate until you’ve found the formula that clicks for each customer. It’s part strategist, part technologist, part storyteller — and entirely driven by the belief that a great first experience changes everything.

We're looking for someone genuinely curious — always testing new ideas, comfortable challenging their own assumptions, and driven to find a better way of doing things.

• Technically minded, with a basic understanding of APIs and how systems connect and exchange data

• AI-curious rather than an AI expert: you don't need to arrive as an AI power-user, but you're keen to explore how AI-assisted tools (e.g. Claude, Fellow) can drive efficiency in documentation, meeting notes, and day-to-day work

• Tools: Salesforce (CRM), Asana (project management), and other standard Office applications

• Good understanding of working with and manipulating data in CSV and Excel (XLSX) files

• Experience with an Order Management System (OMS), Product Information Management (PIM), ERP, ecommerce marketplace/storefront (e.g. Shopify, Amazon Seller Central, TikTok Shop, WooCommerce), or fulfilment platform - or broader e-commerce sector experience - is strongly preferred

Linnworks product experience is a plus but not required - full product training is provided on the job.

Skills:

• Excellent written and verbal English language skills

• Confident, clear communicator - comfortable running customer calls, status updates, and internal presentations

• Strong organizational and time-management skills, with the ability to prioritize and switch between tasks under pressure

• Decision-making and strategic thinking skills

• Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers

• A proactive, problem-solving mindset

Attitudes:

• Trustworthy & responsible, flexible, stress-tolerant

• Helpful attitude, capable of asking and accepting help when needed

• Quick learner, naturally curious, and always testing new ideas

• Continuous-improvement mindset: comfortable challenging your own assumptions to find a better way of doing things

• Entrepreneurial mindset: self-motivated, resourceful, innovative, collaborative and committed

Knowledge:

• Understanding of project and task management

• Knowledge of the above tech stack

• Curiosity about how order/inventory management and e-commerce operations work end-to-end - you don't need to be an expert on day one, you'll build this knowledge on the job

What You'll Bring To The Role

• Track record of strong performance in a previous role

• At least 6-12 months in a customer-facing role (e.g. ecommerce operations, customer support, onboarding/implementation, account management, or product/development)

• Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment), or a background in e-commerce, SaaS, or a cloud application environment

Why us?

Perks & Benefits

• Remote & flexible working - with hybrid options in London or Chichester
• Fantastic team culture based on trust and belonging.
• Laptop & home office budget - 500 EUR to set up your ideal workspace.
• Private Medical Insurance with Aviva, including Dental & Optical.
• Group Life Insurance & Yulife Wellbeing & Rewards.
• Mental well-being support - Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.
• EAP confidential benefit - 24/7 access to compassionate guidance & expert advice
• 25 days holiday + bank holidays
• Training, support, and personal development