EMEA Head of AI-Powered Customer Success

Cohesity, Inc.; United Kingdom; On-site; GBP 100,000 - 160,000; Full time

Job summary

Cohesity, Inc. is seeking a senior Customer Success leader to shape and expand the EMEA CS organization. You’ll drive adoption, renewals, and strategic insights to elevate product value, with deep expertise in CS methodologies and cross‑functional collaboration across Sales, Product, and Support.

You will lead a high‑impact, multi‑geography team, build scalable processes, and prioritize customer advocacy while delivering operational excellence and measurable outcomes.

Qualifications

• Proven experience building, scaling, and leading CS teams.
• Expertise in CS strategy, best practices, and tooling including AI-driven CS capabilities.
• Track record running high-touch, low-touch, and digital CS motions.
• Excellent written and verbal communication with C-level audiences.
• Proficiency in Data Protection, Data Security, Storage, Cloud or related tech.
• Strong project management, ownership, escalation judgment.
• Solid account management background and leadership skills.
• Executive presence with confidence, assertiveness and humility.

Responsibilities

• Develop a comprehensive CS strategy across high and low touch motions.
• Lead and scale a multi-geography CS team across Europe.
• Partner with Sales, Product, Engineering and Support to improve telemetry and dashboards.
• Drive renewals and expansions through proactive management and risk mitigation.
• Ensure performance on health, adoption, reference ability, renewal likelihood and retention.

Skills

Customer Success leadership

CS strategy

high-touch & digital motions

C-level communication

data-driven decision making

program management

cross-functional collaboration

AI-driven CS capabilities

Education

Bachelor's degree ( Computer Science preferred )

Tools

SFDC

Gainsight

Analytics dashboards

Job description

Cohesity, Inc. is seeking a senior Customer Success leader to shape and expand the EMEA CS organization. You’ll drive adoption, renewals, and strategic insights to elevate product value, with deep expertise in CS methodologies and cross‑functional collaboration across Sales, Product, and Support.

You will lead a high‑impact, multi‑geography team, build scalable processes, and prioritize customer advocacy while delivering operational excellence and measurable outcomes.