EMEA Field Applications Engineer — OEM Solutions

Neutrik EMEA; Hook; On-site; GBP 40,000 - 45,000; Full time

Job summary

Neutrik EMEA is seeking a Field Application Engineer in Hook, UK to translate customer requirements into technically feasible, value‑added solutions and to bridge Sales, Product Management and Engineering. You will lead the technical side of customer projects, including feasibility assessments and OEM design‑in, provide hands‑on deployment support, and create training materials.

Additionally, you will monitor markets, collaborate with the wider Neutrik Group and travel within the EMEA region as

Qualifications

• Recognised technical accreditation.
• Several years of experience in technical customer support, application engineering, or sales engineering roles.
• Strong understanding of technical products, their integration, and application in industrial or technical environments.
• Excellent customer orientation and the ability to communicate technical solutions clearly and practically.
• Fluent English language skills, both written and spoken; additional language skills (e.g. Spanish, German or French) are a plus.
• Familiarity with CRM systems and technical documentation processes.
• Analytical skills for market monitoring and competitive analysis.
• Ability to work independently as well as collaboratively in cross-functional teams.
• Willingness to travel within the EMEA Region and occasionally internationally (e.g. India).
• Experience of customer training.
• Knowledge of optical fibre & data market and products.
• Experience working with OEM customers on design‑in projects.
• Practical experience with cable assembly and installation of pro audio/video products.
• The ability to work from our Hook office, minimum 3 days a week.

Responsibilities

• Understand customer requirements and develop technically feasible, value-adding solutions.
• Lead the technical side of customer projects, including feasibility assessments, OEM design‑in projects and hands‑on support during deployment.
• Support sales teams and customer service colleagues and collaborate with the wider group departments.
• Act as the first point of contact for technical questions and troubleshooting.
• Design and deliver product training for customers and internal teams.
• Create user guides, documentation and training materials.
• Monitor market and competitor trends and share regular insights with the Neutrik Group.
• Support product launches and identify new business opportunities together with Sales and Marketing.

Skills

Technical customer support experience

Application engineering experience

Sales engineering experience

CRM familiarity

Cross-functional teamwork

Travel willingness (EMEA/international

Education

Recognised technical accreditation

Tools

Cable assembly

Job description

Neutrik EMEA is seeking a Field Application Engineer in Hook, UK to translate customer requirements into technically feasible, value‑added solutions and to bridge Sales, Product Management and Engineering. You will lead the technical side of customer projects, including feasibility assessments and OEM design‑in, provide hands‑on deployment support, and create training materials.

Additionally, you will monitor markets, collaborate with the wider Neutrik Group and travel within the EMEA region as