Field Application Engineer EMEA | Hook, UK

NEUTRIK AG; Hook; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Performance-related bonus

Modern office

Flat hierarchies and cross-functional协

Job summary

Neutrik AG in the United Kingdom seeks a Field Application Engineer to translate customer requirements into technical solutions that deliver real value and help achieve sales goals. You will connect customers with Sales, Product Management and Engineering, bringing in-depth technical expertise to design-in projects, deployments and on-site support.

You will train customers and internal teams, create guides and documentation, and monitor market trends to propose new opportunities.

Qualifications

• Recognised technical accreditation.
• Several years of experience in technical customer support or application engineering.
• Strong understanding of technical products and their integration in technical environments.
• Fluent English in writing and speaking.

Responsibilities

• Understand customer requirements and develop technically feasible, value-adding solutions.
• Lead the technical side of customer projects, including feasibility assessments and OEM design-in projects.
• Support sales teams and customer service colleagues and collaborate with wider-group departments.
• Act as the first point of contact for technical questions and troubleshooting.
• Design and deliver product training for customers and internal teams.
• Create user guides and training materials.
• Monitor market trends and share insights with the Neutrik Group.
• Support product launches and identify new business opportunities with Sales and Marketing.

Skills

Fluent English

Customer-focused

Cross-functional teamwork

CRM familiarity

Education

Technical accreditation

Tools

CRM systems

Technical documentation

Job description

About us

Neutrik is a leading manufacturer of connectors and cable solutions for pro audio, video, broadcast and data applications. Our Application Engineering team is part of the Neutrik EMEA Sales organisation. We make sure Neutrik products work in our customers' systems, not just on paper. Together with Sales, Product Management and Development, we build customised solutions, answer technical questions as first point of contact, train customers and keep a close eye on market and technology trends. The result is stronger customer relationships and a direct contribution to the commercial success of our brands.

The role

As our Field Application Engineer, you will turn customer requirements into technical solutions that deliver real value, and help us reach our sales goals along the way. You will be the link between the market and our internal teams: you bring first-hand customer insight into Sales, Product Management and Engineering, and you bring our technical expertise to customers. Whether it is a feasibility question, an OEM design-in project or troubleshooting on site, you make sure our products integrate smoothly and customers have an outstanding experience.

What you will do

• Understand customer requirements and develop technically feasible, value-adding solutions
• Lead the technical side of customer projects, including feasibility assessments, OEM design-in projects and hands-on support during deployment
• Support sales teams and customer service colleagues and collaborate with the wider group departments
• Act as the first point of contact for technical questions and troubleshooting
• Design and deliver product training for customers and internal teams
• Create user guides, documentation and training materials
• Monitor market and competitor trends and share regular insights with the Neutrik Group
• Support product launches and identify new business opportunities together with Sales and Marketing

What you bring

• Recognised technical accreditation
• Several years of experience in technical customer support, application engineering, or sales engineering roles.
• Strong understanding of technical products, their integration, and application in industrial or technical environments.
• Excellent customer orientation and the ability to communicate technical solutions clearly and practically.
• Fluent English language skills, both written and spoken; additional language skills f.e. Spanish, German or Frenchare a plus.
• Familiarity with CRM systems and technical documentation processes.
• Analytical skills for market monitoring and competitive analysis.
• Ability to work independently as well as collaboratively in cross-functional teams.
• Willingness to travel within the EMEA Region and occasionally internationally f.e. India
• Experience of customer training.
• Knowledge of optical fibre & data market and products.
• Experience working with OEM customers on design-in projects.
• Practical experience with cable assembly and installation of pro audio/video products.
• The ability to work from our Hook office, minimum 3 days a week.

What we offer

• £40,000–£45,000 per annum plus a performance-related bonus
• A friendly, close-knit team with flat hierarchies and short decision paths
• A structured onboarding and ongoing support from day one
• Regular collaboration with colleagues across the international Neutrik Group
• A modern, well-equipped office
• Room to bring in your own ideas and to develop your skills

For questions about the role, please contact: Magdalena Bordino,[e-mail], Tel.:[phone]