Enterprise Success Manager, Grocery (Data-Driven)

Uber Technologies Inc.; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform with enterprise partners, ensuring continued delivery value and platform reliability. You will solve high‑stakes, data‑driven problems and own partner outcomes in a fast‑paced environment.

Role requires ownership, grit, and the ability to turn complex data into actionable improvements across operations, product, and legal teams to scale our partnerships globally.

Qualifications

• 3+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision‑making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large‑scale projects.

Responsabilités

• Build and grow long‑term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross‑functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high‑impact problems using data‑driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross‑functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Connaissances

Data analysis

Excel

Stakeholder management

SQL

Formation

Bachelor's degree

Description du poste

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform with enterprise partners, ensuring continued delivery value and platform reliability. You will solve high‑stakes, data‑driven problems and own partner outcomes in a fast‑paced environment.

Role requires ownership, grit, and the ability to turn complex data into actionable improvements across operations, product, and legal teams to scale our partnerships globally.