EMEA Desktop Support Engineer

Foundry; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

Foundry is seeking a mid-level Technical Support Specialist to deliver hands-on end-user computing support across the EMEA region. You will troubleshoot hardware, software, and connectivity issues for users across multiple countries and time zones, while collaborating with global IT colleagues to improve services and security.

The role emphasizes autonomous work across a distributed region, with a strong focus on user experience and incident resolution, as well as ongoing documentation and

Qualifications

• 3–6 years in a desktop support or end-user computing role.
• Experience supporting users across multiple sites or countries, ideally within the EMEA region.
• Bachelor's degree in IT or equivalent professional experience.

Responsibilities

• Provide hands-on and remote desktop support across EMEA, covering hardware, software, peripherals, and connectivity issues.
• Manage the full lifecycle of end-user devices imaging, deployment, configuration, refresh, and decommission across EMEA sites.
• Administer user accounts, permissions, and policies across Azure AD / Entra ID, and Microsoft 365.
• Coordinate with vendors for hardware replacements, warranty claims, and software licensing.
• Troubleshoot VPN, Wi-Fi, and office network access.
• Collaborate with global IT, Infrastructure, Security, and HR on incidents and projects.
• Document incidents with steps and resolutions in the ITSM platform; create knowledge articles.
• Support onboarding and offboarding workflows across EMEA, including device provisioning and access management.
• Assist with OS upgrades and rollout of new hardware across the region.

Skills

End-User Hardware

Operating Systems

Microsoft 365

Identity & Access

Endpoint Management

Networking Basics

ITSM Tools

Languages

Education

Bachelor's degree in Information Technology/Computer Science or equivalent

Tools

Jira Service Management

Intune

JAMF

Job description

Foundry is seeking a mid-level Technical Support Specialist to deliver hands-on end-user computing support across the EMEA region. You will troubleshoot hardware, software, and connectivity issues for users across multiple countries and time zones, while collaborating with global IT colleagues to improve services and security.

The role emphasizes autonomous work across a distributed region, with a strong focus on user experience and incident resolution, as well as ongoing documentation and