Deskside Support Engineer

Teceze; Reading; On-site; GBP 26,000 - 35,000; Full time

Job summary

Teceze in Reading, United Kingdom, is seeking a Technical Desktop Engineer to provide Level 1 and 2 technical support to end users. You will troubleshoot desktops, laptops, printers, and software, and resolve Windows and Office 365 issues while managing user accounts and access requests.

You will log and track incidents in the ticketing system, escalate complex issues, support hardware installations, and maintain thorough documentation of resolutions. Strong communication is essential.

Qualifications

• Experience in Help Desk or Technical Support.
• Familiarity with Windows operating systems and Microsoft Office.
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory and user account management.
• Familiarity with ticketing tools such as ServiceNow or Jira.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot desktop, laptop, printer, and software issues.
• Resolve Windows and Office 365-related problems.
• Manage user accounts, password resets, and access requests.
• Log, track, and update tickets in the ticketing system.
• Escalate complex issues to the appropriate teams.
• Support hardware installations, upgrades, and replacements.
• Maintain documentation of incidents and resolutions.

Skills

Help Desk Support

Windows OS

Microsoft Office

Networking basics

Active Directory

Ticketing tools ServiceNow

Ticketing tools Jira

Troubleshooting

Communication skills

Tools

ServiceNow

Jira

Job description

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end users


• Troubleshoot desktop, laptop, printer, and software issues


• Resolve Windows and Office 365-related problems


• Manage user accounts, password resets, and access requests


• Log, track, and update tickets in the ticketing system


• Escalate complex issues to the appropriate teams


• Support hardware installations, upgrades, and replacements


• Maintain documentation of incidents and resolutions

Required Skills:

• Experience in Help Desk or Technical Support


• Knowledge of Windows operating systems and Microsoft Office


• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)


• Experience with Active Directory and user account management


• Familiarity with ticketing tools such as ServiceNow or Jira


• Good troubleshooting and communication skills