EMEA Financial Services Customer Success Lead

Oxford Economics; Greater London; Híbrido; GBP 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Healthcare

Employee Assistance Program

Enhanced Maternity and Paternity Leave

Workplace Nursery Scheme

Cycle to Work Scheme

Hybrid/Flexible Working

Team Gatherings and Connection Boost

Resumo da oferta

Oxford Economics (OE) is seeking a Customer Success Executive to support Financial Services clients across the EMEA region from London, UK. You will manage the post-sale journey, onboard clients, deliver regular training, improve user experience, and help customers realise value from OE’s services while driving retention and renewal outcomes.

You will own the customer lifecycle, monitor engagement, identify renewal risks and growth opportunities, and collaborate with cross-functional teams

Qualificações

• Experience in customer success or related client-facing role.
• 2+ years in a subscription, data, research, SaaS, or professional services environment.
• Business-level English and French; additional European languages are a plus.

Responsabilidades

• Drive adoption and engagement across a portfolio of Financial Services EMEA clients with focus on retention and renewal.
• Lead onboarding and training for new client organisations and users.
• Increase usage and adoption of subscription services across client accounts.
• Build and maintain relationships with key users and decision-makers within client organisations.
• Develop understanding of client objectives, use cases, stakeholders, and success metrics.
• Collaborate with Business Development to identify growth opportunities and renewal risks.

Conhecimentos

Customer Success

Relationship-building

SaaS

Data analysis

Sales collaboration

Salesforce

MS Office

French language

English language

Ferramentas

Salesforce

MS Office

Descrição da oferta de emprego

Oxford Economics (OE) is seeking a Customer Success Executive to support Financial Services clients across the EMEA region from London, UK. You will manage the post-sale journey, onboard clients, deliver regular training, improve user experience, and help customers realise value from OE’s services while driving retention and renewal outcomes.

You will own the customer lifecycle, monitor engagement, identify renewal risks and growth opportunities, and collaborate with cross-functional teams