EMEA Customer Service Lead (Remote)

ENVIGO RMS UK LTD; Whitehaven; Remote; GBP 55,000 - 67,000; Full time

Benefits offered by this job

Life assurance

Pension

Private health insurance

Health cash plan

Technology scheme

Retail discounts

Employee Assistance Programme

Job summary

Inotiv is seeking a Customer Service Manager EMEA to lead the day-to-day Customer Services operation across the region. You will manage a team of customer service advisors, allocate workload, and drive performance and delivery.

You will partner with Sales, Operations, Supply Chain, Logistics and Finance to meet commitments and standards. You will also oversee the relationship with tenants at our Hillcrest UK site, ensuring needs are understood and supported with the right internal resources.

Qualifications

• Experience leading a team of customer advisors and driving KPIs.
• Ability to coach and develop people to reach potential.
• Experience working across multiple countries or regions.

Responsibilities

• Lead day-to-day Customer Services operation across the EMEA region.
• Manage workload allocation, performance management, and service delivery.
• Collaborate with Sales, Operations, Supply Chain, Logistics and Finance.
• Oversee relationships with Hillcrest UK tenants and coordinate internal support.

Skills

People leadership

Coaching & development

Remote team management

Customer service metrics

Cross-functional collaboration

Job description

Inotiv is seeking a Customer Service Manager EMEA to lead the day-to-day Customer Services operation across the region. You will manage a team of customer service advisors, allocate workload, and drive performance and delivery.

You will partner with Sales, Operations, Supply Chain, Logistics and Finance to meet commitments and standards. You will also oversee the relationship with tenants at our Hillcrest UK site, ensuring needs are understood and supported with the right internal resources.