Head of Customer Support – EMEA & Global Enablement

Evotix; Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Unlimited annual leave (AMER/EMEA)

401k plan

Employee Assistance Program

Job summary

Evotix is hiring a Head of Customer Support to lead tailored EHS software delivery, respond to requests, manage configurations, and build robust reporting. You will drive 24/5 service, meet SLAs, and coach teams across regions to ensure consistent, high-quality support.

You’ll oversee escalation, documentation, and knowledge sharing while identifying opportunities for additional functionality and training to improve customer outcomes.

Qualifications

• Self-starter with high drive and determination.
• Strong leadership skills to motivate team in stressful environment.
• Open and collaborative - maintains strong internal relationships.
• Commercial – can identify opportunities for additional sales.
• Experienced in support desk supervision - can coach and evaluate performance of all support desk activities.
• Strong technical capability – administration of hosted solutions, desktop support, enterprise systems.

Responsibilities

• Prioritise and deliver support activities.
• Lead the APAC and AMER support team with coaching and support.
• Manage customer relationships with professionalism.
• Identify upsell opportunities and document needs for account managers.
• Deliver services alongside team members: help desk, configuration, training.

Skills

Self-starter

Strong leadership

Open and collaborative

Commercial mindset

Support desk supervision

Technical capability

Tools

Hosted solutions administration

Desktop support tools

Enterprise systems

Job description

Evotix is hiring a Head of Customer Support to lead tailored EHS software delivery, respond to requests, manage configurations, and build robust reporting. You will drive 24/5 service, meet SLAs, and coach teams across regions to ensure consistent, high-quality support.

You’ll oversee escalation, documentation, and knowledge sharing while identifying opportunities for additional functionality and training to improve customer outcomes.