EMEA Senior Sales Enablement & Customer Ops Leader

Nordson; Aylesbury; In loco; GBP 38.000 - 54.000; Tempo pieno

Descrizione del lavoro

Nordson Test & Inspection in Aylesbury, United Kingdom is seeking a Senior Sales Support, EMEA to provide commercial, operational and service administration support to the regional sales team.

You will manage quotations, orders, contracts, and CRM/ERP data, acting as a key contact for customer escalations and coordinating with Sales, Service, Operations and Finance to deliver an outstanding customer experience.

Competenze

• Minimum 5 years' experience in sales support, sales administration, customer service or commercial operations.
• Experience supporting international customers and sales teams.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP and reporting tools.
• Experience using CRM and ERP business systems.
• Strong commercial awareness and analytical capability.
• Customer-oriented with a proactive and professional approach.
• Excellent attention to detail.
• Ability to organize and prioritize workloads effectively.
• Strong interpersonal and stakeholder management skills.

Mansioni

• Provide commercial and operational support for Top Customers, Selected Top Customer will be supported Globally.
• Act as the primary point of contact for customer escalation and service exceptions.
• Administer and manage EMEA Service Level Agreement (SLA) contracts including renewals, invoicing support and contract compliance.
• Provide commercial and operational support systems & parts sourced from non-Aylesbury, UK factories.
• Create and maintain quotations, and validate discount approval records within existing systems.
• Work closely with Sales, Finance, Operations & Factory Sales Admin to collate monthly forecasts, bookings and shipments. Proactively identify forecast risks, work to resolve.
• Review and monitor forecast data, identifying trends and opportunities to improve forecast accuracy.
• Maintain customer and prospect data within CRM & ERP.
• Generate and present regular reports on key performance indicators
• Assist in the preparation of quarterly business reviews and presentations for senior management.
• Coordinate with Service, Operations and Engineering teams to ensure customer requirements are met efficiently.
• Drive continuous improvement in sales support processes, data quality and commercial administration activities.
• Respond to customer and sales requests by telephone, email and other communication channels.

Conoscenze

Sales support

Customer service

Excel advanced

CRM experience

Analytical thinking

Stakeholder management

Communication skills

Organizational skills

Problem solving

Formazione

Good standard of education

Strumenti

Salesforce

C4C

Efacs

SAP

Descrizione del lavoro

Nordson Test & Inspection in Aylesbury, United Kingdom is seeking a Senior Sales Support, EMEA to provide commercial, operational and service administration support to the regional sales team.

You will manage quotations, orders, contracts, and CRM/ERP data, acting as a key contact for customer escalations and coordinating with Sales, Service, Operations and Finance to deliver an outstanding customer experience.