EMEA - Customer Operations Coordinator - UK

CLARK'S; Street; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Flexible/hybrid working options

Career development and progression

Supportive and collaborative culture

Comprehensive benefits package

Job summary

Clarks is seeking a Customer Operations Coordinator in Street, Somerset, offering hybrid working. You will support major wholesale customers by managing orders, coordinating deliveries and ensuring on-time, accurate fulfillment.

The role requires excellent organisation, strong communication with stakeholders, and proficiency in Excel. You will report to the Wholesale Operations team and contribute to continuous improvement.

Qualifications

• Strong organisation and administrative skills.
• Excellent communication and stakeholder confidence.
• Good attention to detail and accuracy.
• Experience using Excel in a working environment.
• Ability to manage multiple priorities in a fast-moving team.
• Positive, can-do attitude and willingness to learn new systems.
• Experience in order management or customer operations.
• Experience working with wholesale or retail customers.
• Experience SAP or ERP systems.
• Experience supporting deliveries, dispatches or supply chain processes.

Responsibilities

• Managing customer orders from booking through to dispatch.
• Collaborating with Distribution Centre and internal teams to ensure on-time delivery.
• Communicating with wholesale customers regarding orders, deliveries and issues.
• Producing and maintaining reports using Excel.
• Monitoring and resolving order, stock and delivery issues.
• Supporting forecasting and day-to-day operational activities.
• Building strong working relationships with customers and internal stakeholders.
• Assisting with continuous improvement and supporting the wider operations team.

Skills

Organisation

Administration

Communication

Attention to detail

Excel experience

Stakeholder management

Multi-priority management

Tools

Excel

SAP/ERP systems

Job description

Customer Operations Coordinator

Location: Street, Somerset (Hybrid Working)

Full Time | Permanent

At Clarks, we're looking for a highly organised and proactive Customer Operations Coordinator to join our Wholesale Operations team.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers and colleagues, and ensuring things run smoothly behind the scenes.

You'll play a key role in supporting major wholesale customers, managing orders, coordinating deliveries, maintaining accurate information and helping ensure products reach customers on time and in full.

What You'll Be Doing

• Managing customer orders from booking through to dispatch.
• Working closely with our Distribution Centre and internal teams to ensure orders are delivered on time.
• Communicating with wholesale customers regarding orders, deliveries and any operational issues.
• Producing and maintaining reports using Excel.
• Monitoring and resolving order, stock and delivery issues.
• Supporting forecasting and day-to-day operational activities.
• Building strong working relationships with customers and internal stakeholders.
• Assisting with continuous improvement and supporting the wider operations team.

What We're Looking For

We're looking for someone who is organised, positive and keen to learn.

You may already be working in customer operations, sales support, customer service, logistics, supply chain, administration or a similar operational role.

You'll ideally have:

• Strong organisational and administrative skills.
• Excellent communication skills and confidence dealing with a variety of stakeholders.
• Good attention to detail and accuracy.
• Experience using Excel in a working environment.
• The ability to manage multiple priorities in a busy and fast-moving team.
• A positive, can-do attitude and willingness to learn new systems and processes.

It Would Be Great If You Also Had

• Experience in order management or customer operations.
• Experience working with wholesale or retail customers.
• SAP or ERP system experience.
• Experience supporting deliveries, dispatches or supply chain processes.

What We Offer

• Competitive salary
• Flexible/hybrid working options
• Career development and progression opportunities
• Supportive and collaborative culture
• Comprehensive benefits package

Why Join Us?

This is a great opportunity to join a friendly and supportive team in a role that offers exposure to major wholesale customers, cross-functional stakeholders and end-to-end operational processes. You'll have the chance to develop valuable commercial and operational skills while playing a key role in ensuring excellent customer service and operational performance.

About Clarks

With over 200 years of heritage, Clarks is one of the world's best-known footwear brands. We combine our rich history of craftsmanship with a focus on innovation and customer experience, creating products that are worn and loved around the globe.