Customer Operations Coordinator

Clarks Outlet; Street; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible/hybrid working options

Competitive salary

Career development opportunities

Supportive and collaborative culture

Comprehensive benefits package

Job summary

Clarks is seeking a Customer Operations Coordinator to join our Wholesale Operations team in Street, Somerset. This hybrid role focuses on managing orders, coordinating deliveries, and maintaining accurate information to ensure on-time fulfilment for major wholesale customers.

You will work with Distribution Centre and internal teams, produce reports in Excel, resolve order and delivery issues, and support forecasting and daily operational activities in a busy environment.

Qualifications

• Strong organisational and administrative skills.
• Excellent communication with stakeholders.
• Attention to detail and accuracy.
• Experience using Excel in a working environment.
• Ability to manage multiple priorities in a busy team.
• Willingness to learn new systems and processes.

Responsibilities

• Managing customer orders from booking through to dispatch.
• Coordinating deliveries with the Distribution Centre and internal teams.
• Communicating with wholesale customers regarding orders and issues.
• Producing and maintaining Excel reports.
• Monitoring and resolving order, stock and delivery issues.
• Supporting forecasting and day-to-day operational activities.
• Building relationships with customers and internal stakeholders.
• Assisting with continuous improvement and wider operations.

Skills

Organization

Communication

Attention to detail

Excel proficiency

Multi-tasking

Learning mindset

Tools

SAP or ERP systems

Job description

Customer Operations Coordinator

Location: Street, Somerset (Hybrid Working)
Full Time | Permanent

At Clarks, we're looking for a highly organised and proactive Customer Operations Coordinator to join our Wholesale Operations team.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers and colleagues, and ensuring things run smoothly behind the scenes.

You'll play a key role in supporting major wholesale customers, managing orders, coordinating deliveries, maintaining accurate information and helping ensure products reach customers on time and in full.

What You'll Be Doing

• Managing customer orders from booking through to dispatch.
• Working closely with our Distribution Centre and internal teams to ensure orders are delivered on time.
• Communicating with wholesale customers regarding orders, deliveries and any operational issues.
• Producing and maintaining reports using Excel.
• Monitoring and resolving order, stock and delivery issues.
• Supporting forecasting and day-to-day operational activities.
• Building strong working relationships with customers and internal stakeholders.
• Assisting with continuous improvement and supporting the wider operations team.

What We're Looking For

We're looking for someone who is organised, positive and keen to learn.

You may already be working in customer operations, sales support, customer service, logistics, supply chain, administration or a similar operational role.

You'll ideally have:

• Strong organisational and administrative skills.
• Excellent communication skills and confidence dealing with a variety of stakeholders.
• Good attention to detail and accuracy.
• Experience using Excel in a working environment.
• The ability to manage multiple priorities in a busy and fast-moving team.
• A positive, can-do attitude and willingness to learn new systems and processes.

It Would Be Great If You Also Had

• Experience in order management or customer operations.
• Experience working with wholesale or retail customers.
• SAP or ERP system experience.
• Experience supporting deliveries, dispatches or supply chain processes.

What We Offer

• Competitive salary
• Flexible/hybrid working options
• Career development and progression opportunities
• Supportive and collaborative culture
• Comprehensive benefits package

Why Join Us?

This is a great opportunity to join a friendly and supportive team in a role that offers exposure to major wholesale customers, cross-functional stakeholders and end-to-end operational processes. You'll have the chance to develop valuable commercial and operational skills while playing a key role in ensuring excellent customer service and operational performance.

About Clarks

With over 200 years of heritage, Clarks is one of the world's best-known footwear brands. We combine our rich history of craftsmanship with a focus on innovation and customer experience, creating products that are worn and loved around the globe.