Embedded Commerce Operations Lead (Remote)

Logicbroker; Greater London; Presencial; GBP 65.000 - 70.000; Jornada completa

Descripción de la vacante

Logicbroker, a Virtualstock company, is seeking a Forward Deployed Commerce Operations professional embedded inside strategic enterprise retailers and brands, managing dropship, marketplace, or wholesale operations end to end and representing Logicbroker’s platform and best practices.

You will travel up to 50%, own program KPIs, onboard and train vendor communities, and translate field realities into feedback for product, engineering, and operations.

Formación

• 3+ years in eCommerce operations or platform support.
• Autonomous self-starter comfortable embedded in a client team.
• Excellent communication and cross-functional meeting experience.
• Working knowledge of EDI, eCommerce platforms, and workflows.
• Experience using LLMs (e.g., Claude, ChatGPT) in workflows.
• Strong analytical and troubleshooting abilities.
• Able to operate with incomplete information.
• Excellent organizational skills.
• Willingness to travel up to 50%.

Responsabilidades

• Operate as the embedded extension of enterprise retailers and brands Commerce Operations team running commerce programs on their behalf.
• Full on-site discovery and execution for the length of time required to document workflows and become fully capable of operating the program.
• Serve as the primary operational point of contact for the retailer’s internal stakeholders and vendor/supplier community, in person and day to day.
• Deliver on agreed upon program level KPIs on the client’s behalf (e.g. supplier onboarding velocity, time to site metrics, GMV improvement).
• Lead onboarding, training, and enablement acting as the face of the client’s program to their supplier base.
• Proactively identify operational risk and drive resolution with vendors and internal Logicbroker teams.
• Translate the on-the-ground operational reality into feedback for Product, Engineering, and other internal teams.
• Troubleshoot the Logicbroker platform when issues arise.
• Build trusted relationships with client’s eCommerce and merchandising teams.

Conocimientos

Communication

Analytical Skills

Travel 50%

Autonomy

Descripción del empleo

Logicbroker, a Virtualstock company, is seeking a Forward Deployed Commerce Operations professional embedded inside strategic enterprise retailers and brands, managing dropship, marketplace, or wholesale operations end to end and representing Logicbroker’s platform and best practices.

You will travel up to 50%, own program KPIs, onboard and train vendor communities, and translate field realities into feedback for product, engineering, and operations.