Elite Retail Security & Customer Service Officer

Mitie; Exeter; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

Comprehensive induction and training

Mitie employee benefits

Progression opportunities

Job summary

Mitie is seeking Elite security officers to deliver exceptional customer service while providing a highly visible presence to reduce anti-social behaviour for colleagues and customers in Exeter.

You must hold a current SIA licence and be prepared to wear Body Worn CCTV as part of your duties. A full 5-year checkable history is required, and contracted hours with comprehensive induction are provided.

Qualifications

• Must hold a current SIA licence.
• Full 5-year checkable employment/education history.
• Excellent customer service and communication skills.
• Ability to manage anti-social behaviour and de-escalate situations.
• Willing to wear Body Worn CCTV when required.

Responsibilities

• Deliver industry leading customer service.
• Create a safe environment, free from crime and the fear of crime for customers and colleagues.
• Manage anti-social behaviour and build relationships with those who cause it.
• Engage with the public by providing a welcoming presence.
• Support the public and visitors with queries in a friendly and polite manner.
• Support the Police and crime partnerships to aid with crime reduction in store.
• Wear Body Worn CCTV to support safety.

Skills

Customer service

Communication

Education

SIA licence

Tools

Body Worn CCTV

Job description

Mitie is seeking Elite security officers to deliver exceptional customer service while providing a highly visible presence to reduce anti-social behaviour for colleagues and customers in Exeter.

You must hold a current SIA licence and be prepared to wear Body Worn CCTV as part of your duties. A full 5-year checkable history is required, and contracted hours with comprehensive induction are provided.