Retail Elite Security Officer

Mitie Group plc.; Lytham St Annes; On-site; GBP 12,000 - 17,000; Full time

Job summary

Mitie Group plc. is seeking Elite security officers to deliver exceptional customer service with a highly visible presence to deter anti-social behaviour for staff and customers.

Applicants must hold a current SIA licence and be able to provide a full 5-year checked history. The role focuses on customer care, safety, and collaboration with local partners to reduce crime in stores.

Qualifications

• Must have a current SIA licence.
• 5-year checkable employment/education history required to avoid withdrawal of offer.

Responsibilities

• Deliver industry leading customer service.
• Create a safe environment free from crime and fear for customers and colleagues.
• Manage anti-social behaviour and build relationships with those who cause it.
• Engage with the public by providing a welcoming presence.
• Assist the public with queries in a friendly, polite manner and demonstrate excellent customer service.
• Support the Police and crime partnerships to reduce crime in store.
• Wear Body Worn CCTV to aid crime reduction and increase safety.

Skills

Customer service

Public engagement

Conflict resolution

Education

SIA licence

Job description

Mitie is looking for an Elite security officers who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers.

You must hold a current SIA licence.

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment stopped.

Main duties:

• -To deliver industry leading customer service
• -To create a safe environment, free from crime and the fear of crime for customer and colleagues
• -To manage anti-social behaviour and build relationships with those that cause this
• -Engage with members of the public by providing a welcoming presence
• -Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
• -Support the Police and crime partnerships where required to aid with the reduction of crime in store
• -To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety