Retail Security & Customer Service Officer

Mitie Group plc.; England; In loco; GBP 12.000 - 17.000; Tempo pieno

Descrizione del lavoro

Mitie Group plc. seeks Retail security officers to deliver exceptional customer service and create a safe shopping environment. You will conduct store patrols, use CCTV to deter crime, and liaise with store management and police when needed. A valid SIA license is required, with a focus on professionalism and customer care.

Join a team dedicated to safety and service, wearing a full uniform and upholding high personal standards in a fast-moving retail setting.

Competenze

• Experience delivering Customer Service.
• Excellent written and verbal communication skills.
• Adaptable communication style for diverse people groups.
• Must hold a valid SIA license.
• Capable of using technology.

Mansioni

• Deliver industry leading customer service.
• Be clean, tidy and wear full uniform.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV to reduce crime and stock loss.
• Liaise with store management teams.
• Report incidents and crime via our technology.
• Coordinate with Police and crime partnerships when required.
• Wear Body Worn CCTV for safety.

Conoscenze

Customer service

Communication

Attention to detail

SIA license

Technology use

Strumenti

CCTV systems

Descrizione del lavoro

Mitie Group plc. seeks Retail security officers to deliver exceptional customer service and create a safe shopping environment. You will conduct store patrols, use CCTV to deter crime, and liaise with store management and police when needed. A valid SIA license is required, with a focus on professionalism and customer care.

Join a team dedicated to safety and service, wearing a full uniform and upholding high personal standards in a fast-moving retail setting.