Retail Elite Security Officer

Mitie Cleaning & Hygiene Services; Exeter; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Induction and training programme

MiDeals discounts

Job summary

Mitie Cleaning & Hygiene Services is seeking Elite security officers in Exeter to provide a visible security presence and exceptional customer service. A current SIA licence is required, and applicants must show a full 5-year checked history.

The role focuses on creating a safe environment, reducing anti-social behaviour, and assisting customers with queries while maintaining a welcoming demeanor. Training and benefits are provided.

Qualifications

• Must hold a current SIA licence.
• 5-year checkable employment/education history required.

Responsibilities

• Deliver industry leading customer service.
• Create a safe environment and reduce crime/fear of crime for customers and colleagues.
• Manage anti-social behaviour and build relationships with those who cause it.
• Engage with the public with a welcoming presence.
• Assist the public with queries with friendly and polite service.
• Support Police and crime partnerships to reduce crime in-store.
• Wear Body Worn CCTV to support crime reduction and safety.

Skills

Customer service

Public interaction

De-escalation

Observation skills

Education

SIA licence

Tools

Body Worn CCTV

Job description

Location - Exeter Sidwell Street

Pay rate: 16.27

Various Shifts (to be discussed at interview)

Job Overview

Mitie is looking for an Elite security officers who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers.

You must hold a current SIA licence.

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment stopped.

Main Duties

• To deliver industry leading customer service
• To create a safe environment, free from crime and the fear of crime for customer and colleagues
• To manage anti-social behaviour and build relationships with those that cause this
• Engage with members of the public by providing a welcoming presence
• Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
• Support the Police and crime partnerships where required to aid with the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits To Working With Mitie Include

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.