Elite Corporate Lifestyle Concierge

Quintessentially group; England; Hybride; GBP 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Pension Scheme

Birthday Allowance – take your生日 off

Angel Days: Additional paid leave toDo

Long Service Awards

Life Assurance

Digital nomad

Employee Assistance Program

Study Leave

Puppy friendly offices

Qmunity committee – Social events in a

Free food & drink in the office

Season Ticket Loans

Cycle to work scheme

Discounts with a variety of retail and

Résumé du poste

Quintessentially is a leading luxury lifestyle management group that elevates client experiences through personalised services, global connections, and meticulous attention to detail. The role focuses on managing relationships with high-profile corporate members and delivering tailored, premium concierge support.

You will act as the primary contact for members, understanding their unique lifestyles and needs.

Qualifications

• Understands HNW lifestyles, expectations, needs and preferences
• Warm, friendly, calm, confident and courteous at all times
• Able to anticipate client needs and deliver intuitive and highly personalised solutions
• Pro-active, energetic and positive attitude
• Excellent team player; displays compassion towards and enjoys helping fellow colleagues
• Values privacy and confidentiality
• Passionate about travel, culture, and unique global experiences
• Impeccable personal presentation and delivery
• Views failure as an opportunity to learn
• Strong IT & CRM systems skills
• Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
• Able to react and adapt quickly to new requirements and processes
• Strong networker and relationship builder

Responsabilités

• To manage relationships with high-value Corporate Members; ensuring high individual engagement, satisfaction, loyalty, retention and perception of value.
• To act as their primary contact and to proactively communicate with them on a day to day basis.
• To strengthen each relationship by deeply understanding each Member’s unique lifestyle, preferences and needs, and to ensure services offered are personalised and of the highest quality.

Connaissances

CRM systems

Relationship building

Communication

Travel & culture knowledge

Outils

IT & CRM tools

Description du poste

Quintessentially is a leading luxury lifestyle management group that elevates client experiences through personalised services, global connections, and meticulous attention to detail. The role focuses on managing relationships with high-profile corporate members and delivering tailored, premium concierge support.

You will act as the primary contact for members, understanding their unique lifestyles and needs.