Corporate Dedicated Lifestyle Manager

Quintessentially group; England; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Pension Scheme

Birthday Allowance – take your生日 off

Angel Days: Additional paid leave toDo

Long Service Awards

Life Assurance

Digital nomad

Employee Assistance Program

Study Leave

Puppy friendly offices

Qmunity committee – Social events in a

Free food & drink in the office

Season Ticket Loans

Cycle to work scheme

Discounts with a variety of retail and

Job summary

Quintessentially is a leading luxury lifestyle management group that elevates client experiences through personalised services, global connections, and meticulous attention to detail. The role focuses on managing relationships with high-profile corporate members and delivering tailored, premium concierge support.

You will act as the primary contact for members, understanding their unique lifestyles and needs.

Qualifications

• Understands HNW lifestyles, expectations, needs and preferences
• Warm, friendly, calm, confident and courteous at all times
• Able to anticipate client needs and deliver intuitive and highly personalised solutions
• Pro-active, energetic and positive attitude
• Excellent team player; displays compassion towards and enjoys helping fellow colleagues
• Values privacy and confidentiality
• Passionate about travel, culture, and unique global experiences
• Impeccable personal presentation and delivery
• Views failure as an opportunity to learn
• Strong IT & CRM systems skills
• Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
• Able to react and adapt quickly to new requirements and processes
• Strong networker and relationship builder

Responsibilities

• To manage relationships with high-value Corporate Members; ensuring high individual engagement, satisfaction, loyalty, retention and perception of value.
• To act as their primary contact and to proactively communicate with them on a day to day basis.
• To strengthen each relationship by deeply understanding each Member’s unique lifestyle, preferences and needs, and to ensure services offered are personalised and of the highest quality.

Skills

CRM systems

Relationship building

Communication

Travel & culture knowledge

Tools

IT & CRM tools

Job description

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

Our Mission:

We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.

Our Personality:

Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully.

Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications.

Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact.

Our Values:

Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. But we never rest on our laurels. We continuously seek to enhance this reputation in order to give our members and clients the best service possible.

Attention to detail: We know it’s the smallest touches that make the biggest difference. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail. From the ordinary everyday lifestyle requests to the extraordinary once-in-a-lifetime experiences, we ensure that every interaction, touchpoint, and detail is executed to the highest standard.

Member-first and clientfocused: Our members and clients are our raison d’être. They place their trust in us, so we place them at the heart of everything we do. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. With them in mind, we always strive to go above and beyond.

Pursuit of perfection: We know all our clients expect nothing but the best. That’s why we strive not only for excellence but to exceed all expectations. Our unmatched dedication to the pursuit of perfection – whatever that looks like to each individual client – is what sets up apart from the competition.

Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us – from raising vital funds to spreading awareness.

Job Summary:

• To manage relationships with high-value Corporate Members; ensuring high individual engagement, satisfaction, loyalty, retention and perception of value.
• To act as their primary contact and to proactively communicate with them on a day to day basis.
• To strengthen each relationship by deeply understanding each Member’s unique lifestyle, preferences and needs, and to ensure services offered are personalised and of the highest quality.

Requirements:

• Understands HNW lifestyles, expectations, needs and preferences
• Warm, friendly, calm, confident and courteous at all times
• Able to anticipate client needs and deliver intuitive and highly personalised solutions
• Pro-active, energetic and positive attitude
• Excellent team player; displays compassion towards and enjoys helping fellow colleagues
• Values privacy and confidentiality
• Passionate about travel, culture, and unique global experiences
• Impeccable personal presentation and delivery
• Views failure as an opportunity to learn
• Strong IT & CRM systems skills
• Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
• Able to react and adapt quickly to new requirements and processes
• Strong networker and relationship builder

Benefits:

• Hybrid working (role dependant)
• Competitive annual leave allowance with a further increase due to long service
• Birthday Allowance – take your birthday off on us!
• Pension Scheme
• Angel Days: Additional paid leave to do charity work
• Long Service Awards
• Life Assurance
• Digital nomad
• Employee Assistance Program
• Study Leave
• Puppy friendly offices
• Qmunity committee – Social events in the office
• Free food & drink in the office
• Season Ticket Loans
• Cycle to work scheme
• Discounts with a variety of retail and hospitality companies

Hours of work:

Contractual hours are from 0900 to 1730 Monday – Friday.

However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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