Elevated Retail Sales & Experience Specialist

ALO YOGA; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

ALO YOGA is seeking a Sales Associate to help achieve store sales goals by delivering an authentic, high-quality experience for every guest. You will share product education, represent our community and culture, and work with leadership to drive results on the shop floor.

You should be passionate about customer service, capable of building genuine connections, and comfortable working in a fast-paced team environment.

Qualifications

• Experience in client-centric, sales environments.
• Strong customer service and ability to build relationships.
• Ability to work in a team and adapt to feedback.
• Ability to stand for long shifts and maintain professionalism.

Responsibilities

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading ALO's initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with the leadership team, analyse reports in order to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goal
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure
• Support other areas of the business, including Sales and Cashier, as needed

Skills

customer service

sales environment

teamwork

communication

empathy

Job description

ALO YOGA is seeking a Sales Associate to help achieve store sales goals by delivering an authentic, high-quality experience for every guest. You will share product education, represent our community and culture, and work with leadership to drive results on the shop floor.

You should be passionate about customer service, capable of building genuine connections, and comfortable working in a fast-paced team environment.