Guest Experience & Sales Leader

ALO YOGA; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

ALO YOGA is seeking a Sales & Service Lead to elevate the guest experience on the shop floor, coach team members, and drive engagement and education with customers. The role partners with Operations, Visual, and Studio teams to execute store directives while focusing on growth opportunities and cross-functional training.

The position is full-time, requires 32–40 hours per week with opening, closing and weekend shifts.

Qualifications

• Client-centric sales experience
• Proven leadership capabilities with decision making
• Receptive to feedback and able to coach others
• Self-motivated with desire to achieve results as a team and individually
• Excellent written and verbal communication skills
• Alignment with ALO's guiding principles

Responsibilities

• Lead exceptional guest experience on the floor through assessing guest connection and product education
• Build client relationships daily with customers
• Analyze reports to strategize and deliver results and implement action plans
• Ensure effective sales floor coverage and lead selling initiatives
• Partner with Operations, Visual, and Studio teams to ensure cross-functional training and execution
• Oversee recruitment and development of Sales & Service staff and provide ongoing feedback to drive growth

Skills

Guest experience

Client relationship

Sales coaching

Data analysis

Interpersonal skills

Feedback

Guiding Principles

Lifting up to 50 pounds

Job description

ALO YOGA is seeking a Sales & Service Lead to elevate the guest experience on the shop floor, coach team members, and drive engagement and education with customers. The role partners with Operations, Visual, and Studio teams to execute store directives while focusing on growth opportunities and cross-functional training.

The position is full-time, requires 32–40 hours per week with opening, closing and weekend shifts.