Senior Floor Manager – Guest Experience & Service

Soho House & Co.; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% off Food & Drink

Staff Room Rate

Private Health and Dental Care

Life Assurance

Birthday day off

Staff discounts on Cowshed & Soho Home

Paid charity days

Free Counselling

Training programs

Team events

Job summary

Soho House & Co. is hiring a Floor Manager in London to oversee a food and beverage floor team, ensuring top-tier service for members, guests, and staff.

You will greet guests, take orders, make recommendations and drive consistent delivery of Soho House standards in a busy, high-energy setting. The role emphasizes leadership, staff development, and cross-department collaboration, with engaging training programs and ongoing professional growth.

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.

Responsibilities

• Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
• Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
• Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
• Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
• Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
• Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
• Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Skills

2+ years exp

Customer service

Team leadership

Job description

Soho House & Co. is hiring a Floor Manager in London to oversee a food and beverage floor team, ensuring top-tier service for members, guests, and staff.

You will greet guests, take orders, make recommendations and drive consistent delivery of Soho House standards in a busy, high-energy setting. The role emphasizes leadership, staff development, and cross-department collaboration, with engaging training programs and ongoing professional growth.