Electronic Gaming Host

TN United Kingdom; Reading; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the entertainment sector is seeking an enthusiastic Electronic Gaming Host to join their team. This role is key in providing a welcoming atmosphere on the gaming floor, ensuring that every guest feels valued and entertained. With a focus on exceptional customer service, you will foster a vibrant environment that encourages repeat visits. If you have a passion for hospitality and a knack for connecting with people, this is a fantastic opportunity to be part of a growing and innovative team dedicated to delivering unforgettable experiences.

Qualifications

• Experience in a hospitality role is essential.
• Understanding of electronic gaming standards is a plus.

Responsibilities

• Greet and attend to guests on the electronic gaming floor.
• Create memorable experiences through thoughtful service.

Skills

Customer Service

Social Skills

Teamwork

Job description

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At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play - they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers, but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.

Job Description

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered