Host / Receptionist

TN United Kingdom; Reading; On-site; GBP 23,000; Full time

Job summary

Join a prestigious automotive brand as a Host / Receptionist in a newly refurbished showroom. This role offers a fantastic opportunity to engage with customers and provide exceptional service in a vibrant environment. As a key representative of the brand, you will enhance customer experiences and support the management team with administrative tasks. With a full-time schedule and competitive salary, this position promises a rewarding career in a top-rated company known for its outstanding work culture and benefits. If you're passionate about customer service and eager to represent a leading name in the automotive industry, this is your chance!

Benefits

25 days holiday plus bank holidays

Option to lease a VW group vehicle at preferential rates

Qualifications

• Experience in a front-facing customer service role is essential.
• Strong interpersonal and administration skills are required.

Responsibilities

• Welcoming customers and handling queries professionally.
• Maintaining precise customer enquiry records and promoting products.

Skills

Customer Service Skills

Interpersonal Skills

Administration Skills

Time Management

Job description

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Join Porsche Retail Group as a Host / Receptionist

Porsche Retail Group offers an excellent opportunity for a Host / Receptionist to work with one of the world's most iconic brands at the prestigious Porsche Centre Reading. This newly refurbished showroom, set to be the first 'Destination Porsche' Centre in the UK, is scheduled to open in July. It shares facilities with Porsche Central Operations, including an onsite restaurant, coffee bar, and parking, and is within walking distance of a shopping park.

About the company

Porsche Retail Group, a subsidiary of Porsche Cars Great Britain, is one of the largest Porsche Dealer Groups in the UK, operating five Centres in Guildford, Hatfield, Mayfair, Reading, and West London. Recognized as one of the Top 100 large companies to work for in the UK and a Top 5 company in Automotive, they offer an outstanding work environment, excellent benefits, and a competitive package.

About the role

As a Host / Receptionist, your responsibilities include providing efficient administrative support to the management team, such as:

• Welcoming all customers and visitors warmly
• Building rapport and quickly assessing customer needs to enhance their experience
• Acting as a Brand Ambassador, reflecting Porsche Retail Group's standards

Core responsibilities

In this role, you will:

• Handle customer queries professionally via in person, phone, email, or online
• Distribute inquiries, calls, and messages accurately and promptly
• Gather customer information and input data into systems accurately
• Maintain precise customer enquiry records
• Ensure customer needs across Sales, Aftersales, and Parts are met, including offering refreshments and engaging confidently with customers
• Promote and sell Porsche products and services, including showroom transactions and payments
• Proactively engage with showroom customers to discuss products and provide advice
• Provide detailed information on Porsche products and services, including Aftersales
• Develop knowledge of competitors to better assist customers

About you

The ideal candidate will have:

• Experience in a front-facing customer service role
• Excellent customer service skills
• Strong interpersonal skills
• Good administration and time management abilities

Rewards and benefits

The position is full-time, 42.5 hours per week, from 8:30 am to 6:00 pm, with some flexibility for early or late starts. The salary is £11.05 per hour (~£23,000 annually), plus a bonus of up to £3,000 annually. Benefits include:

• 25 days holiday plus bank holidays
• Option to lease a VW group vehicle at preferential rates