Electronic Gaming Host

Grosvenor Casino; Reading; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an Electronic Gaming Host, where your passion for customer service and electronic gaming will shine. You'll be the face of the business, creating memorable experiences for our guests while working in a dynamic and engaging environment. This role not only allows you to connect with customers but also offers opportunities for personal growth and development. If you're ready to embrace change and be part of an exciting journey, this is the perfect opportunity for you to thrive and grow.

Qualifications

• Experience in hospitality roles and a passion for electronic gaming.
• Strong communication and collaboration skills are essential.

Responsibilities

• Greet and care for electronic gaming customers, creating a welcoming atmosphere.
• Ensure compliance with regulations and promote safer gambling.

Skills

Customer Service

Communication Skills

Collaboration

Adaptability

Job description

Grosvenor is on an exciting journey of growth. It’s a great time to join us. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work when you can work, win & grow with us?

Job Description

As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You will:

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
• Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
• Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
• Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
• Proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.

Qualifications

• Experience of working successfully in a hospitality role.
• Knowledge of and passion for electronic gaming.
• Fanatical about delivering unrivaled customer experience.
• Ability to collaborate with the wider business.
• Sound communication skills.
• Comfortable with change and ability to embrace new ways of working.